Postal Repair
  • 1. Preparation before postal repair

    1. The whole repair service is expected 5~10 days (including: logistic time and service center repair time, excluding: quotation time). In the event of holidays or the force majeure (such as typhoons, earthquakes), etc., the service time will be extended accordingly.
    2. Before application, you can know about warranty policy and warranty period. If your device out of warranty after detection, you need to pay for the repairing. Please refer to Spare Part Price on the official website. Kindly remind, the estimated prices are for your reference only and the final price will be in the message sending by the service center.
    3. In order to keep your personal data and device safe, please follow action completely as below before sending:
    *Smartphones/Tablets: Back up the data → disable the search functionlog out the account → Enable Maintenance Mode (My HUAWEI App > Support > Quick Services > More > Maintenance Mode) → Power off → Remove accessories (ex. SIM/SD card, protection case and etc.)
    *Laptops/Desktops: Back up the dataClear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)
    *Monitors: Remove accessories (ex. Cables and etc.)
    *Watches/Bands: Delete password → Power off; Remove SIM card if there's any.
    *Earphones: Put the two earphones in the charging case and send them for repair together.
    *Routers/Mobile Wi-fi device: Remove accessories (ex. power cable, internet cable and etc.); Remove SIM card in Mobile wi-fi device.
    4. Please keep the accessories by yourself after removed, and record the device SN NO. for repair status checking (How to find the SN?).

  • 2. Service application

    5. Please check Postal Repair, enter the device SN NO., fault symptom, contact information (Your phone No. and address), then submit the application. In order to avoid any potential delay in your repair service, please fill in the accurate information.
    6. The both shipment cost for your device will be covered by HUAWEI.

  • 3. Packaging and transportation

    7. Kindly remind please prepare the packaging materials such as the air bubble film and box for sending by yourself. We suggest to use the original packaging box; If missing, please use air bubble film in your box avoid the device shaking in shipment. After we confirm your postal repair request, there will be logistics waybill generated with the Consignment NO., please print and affix the Consignment NO. on the box. If you don't have access to a printer, please handwrite the details containing the following information on an A4 paper and affix it to the packaging box, including Current address, Mailing address and Consignment NO. Please refer to Packaging Guidance for more details. Please additional the proof of purchase sending with the device together.

  • 4. Detection and repair

    9. The package will arrival at the service center in 2 working days. You will receive a SMS after signature. The estimated detection and repair time around 3 working days.
    10. During the service process, you can check the Repair Progress status input your phone No. or device SN. If there's no result, please contact online chat service or call hotline 1800220086 for help.
    11. For the in warranty, free of charge for device repair, and for out of warranty, HUAWEI will offer the repair fee, including labor fee (detection/repair) + spare part price + logistic fee + VAT.
    12. We will call you to confirm the repair fee. Please finish the payment in 3 days after agreement; if not pay in time, the service time will be extended accordingly.

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    5. Return

    13. We will send back your device by Gdex logistics after finished repair. The estimated time of arrival around 2 working days.
    14. You will receive a SMS/E-mail after the device sending out. You can click to check the status information as link (https://gdexpress.com/tracking/). If you do not receive the device in 5 days after got the SMS, please contact online chat or call the hotline 1800220086 for help.
    15. Please check the packaging box intact before signature. If any broken, please double check the device is fine. If there's any damage, please contact online chat or call the hotline 1800220086 for help.

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    6. Service evaluation

    16. In order to improve the service quality continuously, we would like to send a satisfaction survey after finish the service. We sincerely invite you to evaluate the postal service as our service experience officer. If you have any doubt in the postal repair service, please do not hesitate to contact online chat or call the hotline 1800220086 for help.
    If you have any doubt, please contact online chat or call the hotline 1800220086 for help.