-
1. Data backup and factory reset
Please back up and save your personal data (such as photos, contacts, call logs, etc.) then perform a factory reset. Remember to remove your SIM card, SD card and any protective case.
How to back up the data?
Service Notice:
For incomplete repairs due to the customer's cancellation, a corresponding courier fee will be charged during return.Some areas are unserviceable by our courrier due to remote location. For the list of unserviceable areas, please contact Hotline Customer Service at 0923-0990468, 1800-1853-5353(Pldt/Smart/Sun Toll-Free), 1800-8739-5227(Globe Toll-Free) from Monday to Friday 9:00 to 18:00 | English & Tagalog