HUAWEI Care - Extanded Warranty

Defintion

Considering that you may face high maintenance costs when your MateBook product is faulty during the long using period, HUAWEI launched HUAWEI Care - Extended Warranty (for MateBook) based on the standard warranty service period in order to reduce the costs of out-of-warranty maintenance for you, the warranty service period of the product will be extended for one year or two years. During the warranty period, the maintenance of non-human faults is exempted from the testing fee, spare parts fee, and maintenance fee.

● You can purchase HUAWEI Care - Extended Warranty (for MateBook) with the new device at any HUAWEI Experience Store in UAE or at HUAWEI Online Store Website, or repurchase it within 10 months of purchase time with the purchase proof at HUAWEI Authorized Service Center.
● You can only purchase HUAWEI Care - Extended Warranty (for MateBook) once for one device. (Please be informed: if you purchase it twice, HUAWEI only can provide you extended warranty service once.)

Accessories can’t enjoy HUAWEI Care - Extended Warranty (for MateBook) such as power adapters, batteries, and headsets. The built-in batteries of electromechanical products are excluded.

Selling Points

● Worry free commitment: Free labor fees for maintenance service.
● Original HUAWEI manufacture, quality guaranteed
● 90 days of warranty guaranteed after repairing at least

Service Timelines

HUAWEI UAE can’t commit you about the service timeliness of HUAWEI Care - Extended Warranty (for MateBook) now, the sacpecific informations about the repair timeliness, please contact with the sales party.

Cautions

● The benefits will be invalid after unauthorized disassembly and repair.
● Please be informed that HUAWEI will recycle the refuse spare parts of the device.

Business Access

Link for reading more details about HUAWEI Care - Extended Warranty (for MateBook) on HUAWEI Official Website is:
https://consumer.huawei.com/ae-en/support/

Applicable Country / Region

Applicable Stores

The business is applicable to HUAWEI Authorized Service Center, SSC and HUAWEI Experience Store, other HUAWEI Service Centers don't support this business.

Applicable Product Type

Applicable Product Model and Price

Applicable User

Only 2C users can participate HUAWEI Care - Extended Warranty (for MateBook) ，2B users can’t.

Purchase Times

You only can purchase once for each device. (Based on the serial number of the product)

Repurchase Conditions

● The device model must be the applicable models of HUAWEI Care - Extended Warranty (for MateBook).
● You should repurchasing HUAWEI Care - Extended Warranty (for MateBook) within 10 months of purchasing the device (It is calculated from the day when electronic warranty card is generated, including the last day of the tenth month). If you can’t make sure whether your product is within 10 months from the purchase day, you can contact with HUAWEI Customer Service Center or call HUAWEI Hotline（80066600）to make sure of it.
● You didn't purchase HUAWEI Care - Extended Warranty (for MateBook) or HUAWEI Care - Extended Warranty (for MateBook) before, or that didn't be presented for you before.
● Provide valid Proof of purchase (POP) (usually the invoice).
● The product must meet the testing standards: the product is currently in-warranty status, appearance of the product must be intact, and all functions of the product are intact too. Meanwhile, it isn't injected, bent and it didn't be repaired or disassembled (whatever by HUAWEI official channels or third-party channel). For details, please refer to the implementation standards of HUAWEI Customer Service Center in UAE.

Use times

You can use the benefits once during the valid date.

Use conditions

● If you expect using the benefits of HUAWEI Care - Extended Warranty (for MateBook) to repair your product, you need to provide one of the following proofs: purchase invoice, packing list of the online order, screen shoot of the order, your ID Card or copy of your ID Card with two sides.

● During valid period of the benefit.
● No disassembly and repair from unofficial channels.
● You agree that HUAWEI Authorized Service Center will recycle the refuse spare parts.
● For details, please refer to the testing result of Authorized Service Center.

Interaction with Other Service Activities

Interaction with Other Service Methods

Purchase HUAWEI Care - Extended Warranty (for MateBook)

Benefits Query Methods

If you purchased HUAWEI Care - Extended Warranty (for MateBook), you can check your benefit through HUAWEI Consumer Business Official Website, Mobile Support App or Hotline.

Query Channel	Query Path
Support App	Please open Support APP >Services>Repair>Benefits, the related informations of the service product such as HUAWEI Care - Extended Warranty (for MateBook) will be there.
HUAWEI Consumer Business Official Website	Please open HUAWEI Consumer Business Official Website, and click Support, then click Warranty Period and Support Service Query, enter the SN of your device and the verification code, thus you can check all related informations of HUAWEI Care - Extended Warranty (for MateBook). Or you can click the link to check directly: https://consumer.huawei.com/ae-en/support/warranty-query/
HUAWEI Consumer Hotline	Please prepare the SN of your device in advance, then call 80066600, so you can check your benefit following the voice guides.

Purchase Invoice

● You can request a valid Proof of purchase (POP) from the sales party after purchasing HUAWEI Care - Extended Warranty (for MateBook).
● If you purchased HUAWEI Care - Extended Warranty (for MateBook) in HUAWEI Online Store with your new device, you can request an electronic invoice or paper invoice.
● Also you can request a valid Proof of purchase (POP) such as paper invoice if you purchased the product in HUAWEI Experience Store.

Effectiveness of Benefits

Benefits of HUAWEI Care - Extended Warranty (for MateBook) will be generated automatically without your activation, and the purchase record will be automatically imported into HUAWEI After-Sales System. If HUAWEI Care - Extended Warranty (for MateBook) is purchased in offline retail store or from HUAWEI Online Store Website, the benefits will be generated within the twenty four (24) hours from the time of purchase or signing for.

Termination of Benefits

HUAWEI Care - Extended Warranty (for MateBook) term starts from the day of purchase till 24 o'clock on the expiration date of the one-year/ two-year period. If it is purchased online, the effective time is the time of sign for. The benefits will be terminated in any of the following cases:

● The effective date of HUAWEI Care - Extended Warranty (for MateBook) is terminated, or you have already used the benefits to get your device repaired during the valid date.
● HUAWEI Authorized Service Center engineers test that the device has been repaired by an unofficial HUAWEI customer service center, so it belongs to unauthorized disassembly and repair.
● If HUAWEI found that you have intentionally damaged the product for fraud purposes, benefits of HUAWEI Care - Extended Warranty (for MateBook) will be terminated immediately and HUAWEI reserves the rights to hold you accountable for legal liabilities.

Transference of Benefits

HUAWEI Care - Extended Warranty (for MateBook) is bound to your MateBook product, and the benefits of it is only valid for the bound MateBook product, so the benefits can’t be transferred only if you have 7 days-return or replacement requests of your MateBook product. If you need to replace your device that the service product should be replaced with it, please contact with the sales party. (Replace where you purchased it)

Benefits Calculation Method of Replacing Product/Mainboard

If your product is replaced or repaired according to the Consumer Protection Law and regulations and the service product has not be used yet, the benefit transference method is as following:

● If the product is replaced within 7 days after purchase, the benefits of HUAWEI Care - Extended Warranty (for MateBook) will be transferred to the new product. The validity period is one year/two-year from the date of replacement.
● If the product or mainboard is replaced exceeded 7 days than the purchase date, the benefits of HUAWEI Care - Extended Warranty (for MateBook) will be transferred to the new product which has the new SN. (The new product inherits the rest benefits of the previous HUAWEI Care - Extended Warranty (for MateBook).)

● After a device is replaced at Authorized Service Center (after the device replacement order is recorded), the system takes about 24 hours to integrate rights. Therefore, please wait for the automatic benefits transference. If the new device still didn't inherit the benefits of HUAWEI Care - Extended Warranty (for MateBook) after 48 hours, please call HUAWEI Customer Service Hotline 80066600 or contact HUAWEI Authorized Service Center for confirmation.

Refund

HUAWEI Care - Extended Warranty (for MateBook) is bound to your MateBook product, and the benefits of it is only valid for the bound MateBook product, so the benefits can’t be transferred. So HUAWEI Care - Extended Warranty (for MateBook) can’t be refund except for replacement of the device according to the Consumer Protection Laws and regulations. If you request for return & replacement of your devices and cancel HUAWEI Care - Extended Warranty (for MateBook), please contact with the store where you purchased the product from and the service product. (Replace where you purchased it)

Preparations for Using the Benefit

For guaranteeing your data' security, please take preparations before using the benefits to repair:

Guide Operation for Users of Query Repair Status (only about postal repair)

You can query postal repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI UAE hotline: 80066600.

Query through Support APP

Open Support APP > Click "Me" > Service Record > Postal Repair, then you can check the repair status.

Query through the Official Website

You can open the Official Website of HUAWEI UAE, click "Support" >" Warranty Period & Support Service Query" > enter the SN (Serial Number) of your device, then you will get the repair status of your device.

or you can click on this link to enter your SN (Serial Number) number to query too: https://consumer.huawei.com/ae-en/support/warranty-query/

Query through Hotline

Or you can call HUAWEI Consumer Hotline 80066600, let our agents to check your repair status online.

Product Service Guarantee of HUAWEI Care - Extended Warranty (for MateBook)

HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook).

If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty (for MateBook) to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.

Device Pickup Method