1. Introduction to HUAWEI MEA & APAC Warranty
The HUAWEI MEA & APAC Warranty is a service designed to provide consumers with seamless cross-border and cross-regional warranty.
2. Supported Countries/Regions
The HUAWEI MEA & APAC Warranty is currently available in the following countries/regions: United Arab Emirates, Kingdom of Saudi Arabia, Kuwait, Qatar, Mauritius, South Africa, India, Pakistan, Malaysia, Philippines, Thailand, Indonesia, Hong Kong (China), Macao (China).
* The commencement of warranty services in any given country/region is subject to the official product launch date in that specific country/region.
3. Applicable Scenarios
| Scenario | Warranty Policy | Country/Region where the product purchased | MEA & APAC Warranty |
|---|---|---|---|
| Basic benefits | In-warranty repair | Support | Support |
| Out-of-warranty repair | Support | Support | |
| Returned or replacement | Support | Not Support | |
| Value-added benefits | Accidental damage protection, Battery Replacement Claim/Purchase | Support | Not Support |
| Screen protection film service、paper mate screen cleaning service. etc. | Support | Not Support |
* Only applicable to HUAWEI Pura 90s Series.
4.Product Coverage
| Product | Category | MEA & APAC Warranty |
|---|---|---|
| Main device | Main Device | Support |
| Accessories/gift in the packaging | Charger、Cable | Not Support |
| Any Other Gift | Not Support |
5. Scenarios and Strategies
5.1 MEA & APAC warranty period
5.1.1 Warranty Within the Country/Region of Purchase
Consumers are entitled to the full warranty period mandated by the applicable consumer protection laws and regulations of the Country/Region of Purchase, as further specified in the warranty terms published by the authorized retailer or online store ("Store") from which the product was purchased. The duration of this warranty period shall follow the Store's official warranty policy applicable to the Country/Region of Purchase and shall not be altered, shortened, or otherwise affected by this Global After-Sales Service Policy.
5.1.2 Warranty Outside the Country/Region of Purchase
Where a consumer seeks after-sales service or warranty support in a Country/Region other than the Country/Region of Purchase, HUAWEI shall provide after-sales service for a period of one (1) year from the original date of purchase, regardless of the warranty period applicable in the Country/Region of Purchase. This one-year international after-sales service is provided as a courtesy and does not replace, extend, or supersede any statutory warranty rights the consumer may hold under the laws of the Country/Region of Purchase.
5.1.3 Illustrative Example
By way of example, a consumer who purchases a product in Saudi Arabia is entitled to the two (2)-year warranty period applicable under the consumer protection regulations of Saudi Arabia and the relevant Store's warranty policy, provided the consumer seeks service within Saudi Arabia. However, should the same consumer seek after-sales service in a different country/Region, only the one (1)-year Cross-Border after-sales service period described in 5.1.2 shall apply, calculated from the original date of purchase.
5.1.4 General
The applicable warranty period is determined by the original date of purchase and proof of purchase (e.g., invoice or receipt) issued by the Store.
Nothing in this Policy limits, excludes, or otherwise affects any mandatory statutory rights available to consumers under the laws of the Country/Region of Purchase.
HUAWEI reserves the right to request proof of purchase and purchase location prior to providing after-sales service.
5.2 MEA & APAC Warranty Fees
5.2.1 Repairs for manufacturing defects or hardware malfunctions (non-human damage) covered under the active warranty period are completely free of charge.
5.2.2 For devices that are past their expiration date or have suffered accidental/human-induced damage, you are responsible for both spare parts and labor costs. Out-of-warranty repair costs vary by region and may differ from the pricing in your original country/region of purchase. Please contact your local HUAWEI service center for an accurate quote.
* Due to regional supply chains, certain spare parts may take longer to procure, which could extend repair times. In rare cases, specific components or services may only be available in the original country/region of purchase.
5.3 Replace and return policy
The MEA & APAC warranty only covers repairs. If your device qualifies for a full replacement or a refund due to a verified manufacture defect, you must process the return or replacement in the country/region where the device was originally purchased.
5.4 How To check your warranty status
1- From My HUAWEI App: Open the My HUAWEI App > Go to the Support page > Tap on Benefits to view your active warranty coverage.
2- From HUAWEI Official Web: Find your Serial Number (SN) by typing (*#06#) into your phone's dial pad. Copy the SN, visit the official page, and enter it here:
Link: https://consumer.huawei.com/ae-en/support/warranty-query/
5.5 How To claim your Benefits
If your device requires servicing, simply bring the device to any authorized service provider.
* Find Service Center:
https://consumer.huawei.com/ae-en/support/service-center/
* Or contact us through hotline: (80066600) or through whatsapp: https://wa.me/971582185950