The contents of this page are not applicable to the Mate30 Series.
Please follow this link to the dedicated page for the Mate30 Series. Mate30 Answers
SECURITY UPDATES AS NORMAL
USE OF TOP APPS AS NORMAL
USE AS NORMAL
2-YEAR WARRANTY AS NORMAL
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Our commitment to you
At Huawei, we always put our consumers first, regardless of the challenges we face.
All Huawei smartphones, tablets and PCs will continue to receive security patches, Android updates and Microsoft support.
Anyone who has already bought, or is about to buy a Huawei smartphone, can continue to access the world of apps as they have always done. All devices continue to be covered by our manufacturer’s warranty and will receive full service support accordingly.
Our most popular current devices, including the P30 series, will be able to access Android 10.
We fully appreciate that you may have additional questions. You can find answers to the most common issues below.
Ongoing security and software updates will continue to be provided to keep all Huawei smartphones and tablets secure and up-to-date.
We continue to work closely with our partners to ensure our consumers can always enjoy the best possible experience. Android will not be automatically uninstalled from Huawei smartphones and tablets.
For all Huawei smartphones and tablets, WhatsApp, Facebook, and Instagram apps can be downloaded and used as normal.
We can confirm that Huawei devices with Microsoft software will be upgraded and supported
If you reset your Huawei smartphone or tablet to factory settings, Android Services and Google Apps can still be downloaded and used as normal.
Nothing has changed. Huawei provides after-sales service as before, in accordance with the existing warranty policy.
All Huawei smartphones and tablets will continue to function as they currently do.
Huawei will continue to sell smartphones. Furthermore, we will continue to invest in research and development to deliver leading innovation and the best possible smartphone experience.
Our most popular current smartphones, including the P30 Series, will be able to update to Android 10. We have been working with third parties for many months to ensure devices will be able to receive Android 10 updates.
Technical preparations and testing have already begun for the following devices:
• P30 Pro
• Mate 20
• Mate 20 Pro
• PORSCHE DESIGN Mate 20 RS
• P30 lite
• Y9 Prime 2019
• Mate 20 X
• P20 Pro
• Mate 10 Pro
• PORSCHE DESIGN Mate 10
• Mate 10
• nova 5T