Service specialist at your finger tips

1. HiCare is a built-in app providing express customer service
2. It is the service portal for all send-in repair, hotline contact and other service features
3. An one-stop professional service app for all your enquiries

Smart tips

Tricks and tips that help you make the most of your phone

Service support

Find all the topics, resources, tools and contact options you need for services

Warranty and rights

Log in to your Huawei account to check your rights, service status, warranty information and enjoy a better service experience

Useful tips for your device

Get all the latest tricks and tips to get more from your phone

Gallery Payment and Security Phone Management  More

One-stop service and support

Crash? Lags? Solve the issue by yourself!

Troubleshooting     Smart diagnosis     Guide and solutions

A built-in assistance to walk you through the diagnosis procedure and provide a solution

Tap to discover more

*Note: Services and features may vary in different coutries and regions

Service Centres Live Chat Hotline Postal Repair Repair Reservation Repair Progress Spare Part Prices Service Policy More

Smart diagnosis

Self diagnosis tools to help you find the issue and provide solutions

Latest update

Experience new features in latest EMUI update.

Service Centres

Find your nearest service centre.

Personal service information

Manage your personal details and device information

Account details Device information Members

Where to find HiCare

Method I

Enable HiCare on homescreen

Find HiCare icon on the homescreen of your Huawei device.

Method II

Use HiBoard to search HiCare

Swipe down on homescreen and search "HiCare".

Download HiCare now

and discover more