My phone takes a long time to power on or freezes during the initial startup or after a Reset phone or update

Applicable products: Tablet,Smartphone
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My phone takes a long time to power on or freezes during the initial startup or after a Reset phone or update

Problem:

The phone takes long to power on, or freezes when I try to open apps, during the initial startup or after a Reset phone or update.

Cause:

When the phone is powered on for the first time or after a system update, the system optimises the apps, which may increase the time required for startup. After the phone is powered on, the system optimisation process continues, during which time the phone's memory is heavily used, resulting in frame freezing or the phone lagging.

Due to enhanced security measures, it is normal for the initial startup of phones running EMUI 9.X or later to take longer.

Solution:

  1. Please wait patiently for the system optimisation to complete. It will take longer to power on your phone if you have more apps.
  2. After an update, charge your phone for 2 hours or more (it is recommended that you charge your phone overnight) with the screen off, then restart your phone.
  3. If the phone freezes, see The phone system lags or freezes.
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