HUAWEI Care
Accidental Damage Protection for Watch

Additional Protection to Your Device
Use at Ease without Worries

  • Full coverage for accidents

  • Genuine parts / Specialized repair

  • Easy to buy & claim

Full coverage for accidents

Replace and repair the equipment once within 12 months due to accidental drop, collision, external force squeeze, or liquid ingestion. (The watchband is not guaranteed.)

Genuine parts / Specialized repair

-100% original spare parts, repair by HUAWEI Customer Service Center.
-90-day warranty for service parts.

Easy to buy & claim

- You purchase with new device at Official HUAWEI Online Store or ALL HUAWEI Customer Service Center in Bahrain.
- Support maintenance services in Huawei Customer Service Centers nationwide.

HUAWEI Care Accidental Damage Protection for Watch

Device model Recommend retail price
HUAWEI WATCH GT 2e BHD 8.9
HUAWEI WATCH GT 2 BHD 8.9
HUAWEI WATCH GT 2 Pro BHD 12.9
HUAWEI WATCH 3 BHD 17.9
HUAWEI WATCH 3 Pro BHD 19.9

Description: An additional 5 BHD service charge is applicable when applying for repair service

When you purchase a new watch on HUAWEI Customer Service Center, you can inform the staff that you need to purchase HUAWEI Accident Insurance (watch). The servicer will place an order for you.

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

17581116

Or you can submit a claim request by visiting one of our HUAWEI Customer Service Centers.

Frequently Asked Questions

HUAWEI Care Accidental Damage Protection for Watch

  • Q: What is HUAWEI Care Accidental Damage Protection for Watch ?
    A: If your watch is damaged (excluding lost or stolen) due to accidental collision, drop, squeeze, or liquid penetration during normal use, you only need to pay the corresponding repair service fee to replace the original HUAWEI equipment.
  • Q: How long does it cover under HUAWEI Care Accidental Damage Protection for Watch ?
    A: Coverage time: in 12 months from the date of purchase (according to official purchase receipt).
  • Q: How many times can I use the HUAWEI Care Accidental Damage Protection for Watch ?
    A: Within the 12-month warranty period, the watch can be repaired only once due to accident (repair fees are required).
  • Q: Where can I purchase a HUAWEI Care Accidental Damage Protection for Watch ?
    A: You purchase with new device at ALL HUAWEI Customer Service Center in Bahrain.
  • Q: Where can I query my rights and interests after purchasing the HUAWEI Care Accidental Damage Protection for Watch ?
    A: You can query your rights and interests on the Huawei official website -> Support -> Benefits Query view my rights view my rights.
  • Q: My rights cannot be found after purchasing a HUAWEI Care Accidental Damage Protection for Watch ?
    A: The system may be upgraded and your rights cannot be displayed temporarily. You can call HUAWEI hotline or visit HUAWEI Customer Service Center to verify and query your rights.
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》》Click to view terms and conditions of HUAWEI Care
Terms and Conditions

1.Product Introduction

1.1 What is “HUAWEI Care Accidental Damage Protection for Watch”

When users encounter out-of-warranty faults due to unexpected factors, they face high maintenance costs. To reduce the high out-of-warranty maintenance costs for customers, HUAWEI launches “HUAWEI Care - Accidental Damage Protection for Watch”. If the device is faulty due to accidental collision, drop, squeeze, or liquid penetration, customers can go to HUAWEI Customer Service Center to use benefits of“HUAWEI Care - Accidental Damage Protection for Watch” to repair the device.

Explanation

·Customers can only use “HUAWEI Care - Accidental Damage Protection for Watch” for repair service for one time only
·The claim fee will be charged for the service
·The strap is not guaranteed.

1.2Why Choose “HUAWEI Care Accidental Damage Protection for Watch”

·Comprehensive coverage for accidental damage
·Ultra-low accident service charge
·100% Original Spare Parts & professional maintenance

1.3 Validity Period of “HUAWEI Care Accidental Damage Protection for Watch”

The validity period will start from the purchase day, end 12 months later. The exact expiration time will be 24: 00 of the expiry day. (According to the official purchase receipt)

1.4 Security and Quality

Thank you for choosing HUAWEI Care products. When you purchase a product from an offline retail store, please confirm with the staff in advance that the product you have purchased is an official product. You can also query your benefits on HUAWEI Consumer Business Official Website.

2.Availability

2.1Applicable Products of “HUAWEI Care Accidental Damage Protection for Watch”

Item Applicable Product Inapplicable Product
Product brand HUAWEI
· Honor
· Third-party brand
Product type
Officially Released Products
(Only Oman Version)
· Products purchased from HUAWEI official channels outside Bahrain
· Demo samples

2.2Applicable Product Models of “HUAWEI Care Accidental Damage Protection for Watch”

Product Series Product Models Service Product Type Price (BHD)
HUAWEI WATCH GT Series GT 2e 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” 8.9
GT 2 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” 8.9
GT 2 Pro 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” 12.9
HUAWEI WATCH WATCH 3 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” 17.9
WATCH 3 Pro 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” 19.9

2.3Applicable Customers of “HUAWEI Care Accidental Damage Protection for Watch”

Applicable Customer Type Inapplicable Customer Type
Personal Customer Enterprise Customer

Explanation
Please refer to HUAWEI Authorized Experience Store for the final price.

3.Purchase “HUAWEI Care Accidental Damage Protection for Watch”

3.1Where to buy “HUAWEI Care Accidental Damage Protection for Watch”

Customers can purchase “HUAWEI Care Accidental Damage Protection for Watch” with a new HUAWEI-Branded device.
Please refer to the following table for the purchase channels of “HUAWEI Care - Accidental Damage Protection for Watch”.

Purchase Channels Purchase Store Notes
Offline
HUAWEI Service Stores
explanation
Customers could can visit the following HUAWEI Service Stores to purchase “HUAWEI Care - Accidental Damage Protection for Watch
· HUAWEI Authorized Service Center MCC Manama
-

Explanation
Please contact the service personnel of the offline store to confirm the availability of “HUAWEI Care Accidental Damage Protection for Watch”

3.2Conditions to Purchase “HUAWEI Care Accidental Damage Protection for Watch”

Customers can purchase “HUAWEI Care Accidental Damage Protection for Watch” from the same sales channel when purchasing eligible HUAWEI devices.

3.3Number-of- purchase times Limit of “HUAWEI Care - Accidental Damage Protection for Watch”

“HUAWEI Care - Accidental Damage Protection for Watch” purchasing will be available to each product (subject to Serial Number) for once only. (Including presented “HUAWEI Care - Accidental Damage Protection for Wearables”)

3.4Proof of “HUAWEI Care - Accidental Damage Protection for Watch”

After purchasing “HUAWEI Care - Accidental Damage Protection for Watch”, the Customers can get valid proof of purchase from the corresponding seller.

Purchase Channels Available Proof Types Notes
HUAWEI Experience Stores Paper invoice -

3.5Benefits Query of “HUAWEI Care - Accidental Damage Protection for Watch”

Customer can query benefits of “HUAWEI Care - Accidental Damage Protection for Watch” through HUAWEI Consumer Business Official Website or HUAWEI Consumer Hotline if the customer has purchased it.

Query Channel Query Path
HUAWEI Consumer Business Official Website Customer should log in to HUAWEI Consumer Business Official Website and choose “Support” in the navigation bar <“Warranty Period & Support Service Query”,and enter the device SN (Serial Number) and verification code to view benefits information, or can click the link to query the information: https://consumer.huawei.com/bh/support/warranty-query/
HUAWEI Consumer Hotline Customer should prepare SN (Serial Number) of the device in advance, then dial HUAWEI Consumer Hotline at 17581116 and follow the voice prompts to query the benefits.

4.About “HUAWEI Care - Accidental Damage Protection for Watch”

4.1The Covered Product of “HUAWEI Care - Accidental Damage Protection for Watch”

The purchased “HUAWEI Care - Accidental Damage Protection for Watch” is only applicable for the registered device (subject to the device SN).

Explanation
“HUAWEI Care - Accidental Damage Protection for Watch” is bound to SN of the purchased entire device.

4.2“HUAWEI Care - Accidental Damage Protection for Watch” Benefit Activation

The benefit of “HUAWEI Care - Accidental Damage Protection for Watch” will be activated automatically after purchase. And the activation time varies by purchase channels, please refer to the table below for more information:

Purchase Channel Benefit Activation Time
HUAWEI Experience Stores Within 24 hours after product purchase

The benefit of “HUAWEI Care - Accidental Damage Protection for Watch” will terminate automatically in any of the following situations:
· The registered device is expired from the benefit valid period, or the benefit has been claimed within the valid period for once.
· Tested by HUAWEI Authorized Customer Service Center engineers, the registered product has been repaired by unauthorized parties before.
· If HUAWEI discovers that you have deliberately damaged the device for fraud purposes, benefits of “HUAWEI Care - Accidental Damage Protection for Watch” will be terminated immediately and HUAWEI reserves the right to prosecute you for legal liabilities.

4.3HUAWEI Care - Accidental Damage Protection for Watch” Benefit Transfer

Since the purchased “HUAWEI Care - Accidental Damage Protection for Watch” is only applicable for the registered device (subject to the device Serial Number), it cannot be transferred unless the registered device has been replaced from the official channel. If the customer need replacement service of the device and transfer the benefits of it, please contact the sale-party for further information. (Replace where it be purchased)

Valid period after benefit transfer
· Within 14 days of purchase from HUAWEI Offline Retail Store, if the registered device has been replaced due to performance faults, the benefit can be transferred to the replacement device, the warranty period and the 1-year valid period will restart from the device replacement day, and benefit of “HUAWEI Care - Accidental Damage Protection for Watch” will start from 00:00:00 on the day after the end of the original warranty period.

4.4“HUAWEI Care - Accidental Damage Protection for Watch” Benefit Cancellation and Refund

· Within 7 days of “HUAWEI Care - Accidental Damage Protection for Watch”, the benefit can be cancelled with the covered device return, if it has not been claimed yet, after which the benefit will be invalid. Please contact the seller for detailed information about the cancellation request

· For any other situations, “HUAWEI Care - Accidental Damage Protection for Wearables” cancellation, termination and will be denied. Besides, the benefit is only available to the registered device, and it is not transferrable. If the customer need to revoke the benefits with the device return, please contact the specific HUAWEI Experience Stores. (Return where it be purchased)

Explanation
· Any dispute or disagreement related to “HUAWEI Care - Accidental Damage Protection for Watch” should be subject only to the jurisdiction of the kingdom of Bahrain and Courts in Kingdom of Bahrain.
· For more information or support, please call 17581116 for assistance.

5.Application

5.1Application for Using “HUAWEI Care - Accidental Damage Protection for Watch”

If your device fails due to accidents after you purchase “HUAWEI Care -Accidental Damage Protection for Watch”, you can make an appointment or go to Huawei Customer Service Centers in the Bahrain for repair.

5.2Conditions of use for “HUAWEI Care - Accidental Damage Protection for Watch”

· The registered device is within the validity period of the HUAWEI Care - Accidental Damage Protection for Watch”
· Equipment failure due to accidental collision, drop, squeeze, liquid ingress, etc.

5.3Number-of-times Limit of “HUAWEI Care - Accidental Damage Protection for Watch”

Within the 12-month warranty period, the watch can be repaired only once due to accidents

Explanation:

Repair fees are required

5.4Reasons Why the Coverage of “HUAWEI Care - Accidental Damage Protection for Watch” Would be Denied

The following situations are not covered by “HUAWEI Care - Accidental Damage Protection for Watch”:
· The registered device is not expired from the validity period of “HUAWEI Care - Accidental Damage Protection for Watch”.
· The product nameplate, SN bar code, and warranty label are removed or damaged, and cannot be identified.
· The charging case of the terminal product is faulty due to man-made damage.
· Loss or damage of data, programs or software that are not required for the basic functions of the product itself.
· Any unauthorized modification, disassembly or repair.
· Product failure or damage caused by intentional or criminal acts.
· Various indirect losses caused by product damage (including but not limited to personal injury, inability to use, loss of profit, data loss, loss of downtime and loss of working day.