HUAWEI Care

More Care, Less Worries

Extended
Warranty
Screen
Protection
Accidental Damage
Protection
Loss Care for
FreeBuds

What is HUAWEI Care

HUAWEI Care is a protection plan which protects your new HUAWEI device.

Any HUAWEI Care value-added service can help you save money on repairs, while also ensuring that original parts are used and a quality warranty is provided. Your device will be repaired by certified technicians at HUAWEI Customer Service Center.

HUAWEI Care for Smartphone

Screen Protection

Additional Protection to Your Screen
Safeguard Your Daily Use

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Extended Warranty

Extend the Life of Your Device with Low Cost

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HUAWEI Care for Tablet

Screen Protection

Additional Protection to Your Screen
Safeguard Your Daily Use

Learn more >
Extended Warranty

Extend the Life of Your Device with Low Cost

Learn more >

HUAWEI Care for PC

Extended Warranty

Extend the Life of Your Device with Low Cost

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HUAWEI Care for Audio

Loss Care

Considerate Protection to Your TWS Earphones
Get Genuine New One at Low Price

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HUAWEI Care for Wearable

Accidental Damage Protection

Ease For Assurance, Free From Accidents

Learn more >
How to Purchase?
Purchase with new Device
Purchase in Service Center
Purchase with new device at ALL HUAWEI Experience Store
Bring your device with proof of purchase to the selected HUAWEI Customer Service Center for verification and purchase of the warranty of the service product.

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

17581116

Or you can submit a claim request by visiting our
HUAWEI Customer Service Center.

Service Process

Frequently Asked Questions

  • For Smartphone
  • For Tablet
  • For PC
  • For Audio
  • For Wearable
  • 1. Q: Can I purchase HUAWEI Care - Extended Warranty after that my product is repaired at HUAWEI Customer Service Center?
    A: If you didn't purchase HUAWEI Care - Extended Warranty for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty.
  • 2. Q: How can I check the repair status of my Smartphone device?
    A: You can query whether you have extended warranty rights on HUAWEI Device official website or Support App the next day after purchasing a product in a store.
  • 3. Q: Can I have a warranty if my device's screen cracks or liquid has penetrated into my device after purchasing HUAWEI Care - Extended Warranty?
    A: No, you can’t. HUAWEI Care - Extended Warranty is applicable only to non-man-made damages.
  • 4. Q: How about the warranty period after using HUAWEI Care - Extended Warranty?
    A: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.
  • 5. Q: How does HUAWEI guarantee maintenance quality?
    A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.
  • 6. Q: What is HUAWEI Care for Smartphone (Screen Protection)?
    A: If the screen of your Smartphone is damaged due to drops, falls and other collisions during normal use, you have 1 time rights to repair by using the original HUAWEI spare parts without fee.
  • 7. Q: How long does it cover under HUAWEI Care for Smartphone (Screen Protection)?
    A: 1 year from the date of purchase (According to official purchase receipt)
  • 8. Q: How many times can I use the HUAWEI Care for Smartphone (Screen Protection)?
    A: Can be used once, only for screen.
  • 1. Q: Can I purchase HUAWEI Care - Extended Warranty after that my product is repaired at HUAWEI Customer Service Center?
    A: If you didn't purchase HUAWEI Care - Extended Warranty for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty.
  • 2. Q: How can I check the repair status of my Tablet device?
    A: You can query whether you have extended warranty rights on HUAWEI Device official website or Support App the next day after purchasing a product in a store.
  • 3. Q: Can I have a warranty if my device's screen cracks or liquid has penetrated into my device after purchasing HUAWEI Care - Extended Warranty?
    A: No,you can’t. HUAWEI Care - Extended Warranty is applicable only to non-man-made damages.
  • 4. Q: How about the warranty period after using HUAWEI Care - Extended Warranty?
    A: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.
  • 5. Q: How does HUAWEI guarantee maintenance quality?
    A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.
  • 6. Q: What is HUAWEI Care for Tablet (Screen Protection)?
    A: If the screen of your Tablet is damaged due to drops, falls and other collisions during normal use, you have 1 time rights to repair by using the original HUAWEI spare parts without fee.
  • 7. Q: How long does it cover under HUAWEI Care for Tablet (Screen Protection)?
    A: 1 year from the date of purchase (According to official purchase receipt)
  • 8. Q: How many times can I use the HUAWEI Care for Tablet (Screen Protection)?
    A: Can be used once, only for screen.
  • 1. Q: Can I purchase HUAWEI Care - Extended Warranty after that my product is repaired at HUAWEI Customer Service Center?
    A: If you didn't purchase HUAWEI Care - Extended Warranty for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty.
  • 2. Q: How can I check the repair status of my PC device?
    A: You can query whether you have extended warranty rights on HUAWEI Device official website or Support Appthe next day after purchasing a product in a store.
  • 3. Q: Can I have a warranty if my device's screen cracks or liquid has penetrated into my device after purchasing HUAWEI Care - Extended Warranty?
    A: HUAWEI Care - Extended Warranty is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and water penetrated device production during the warranty period of HUAWEI Care - Extended Warranty can’t be repaired free of charge.
  • 4. Q: How about the warranty period after using HUAWEI Care - Extended Warranty?
    A: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.
  • 5. Q: How does HUAWEI guarantee maintenance quality?
    A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.
  • 1. Q: What is HUAWEI Loss Care for FreeBuds?
    A: Customers can use HUAWEI Loss Care for FreeBuds to purchase new spare parts at a discount of 50% if a single headset is lost or damaged.
  • 2. Q: How long does it cover under HUAWEI Loss Care for FreeBuds?
    A: 1 year from the date of purchase (According to official purchase receipt)
  • 3. Q: How many times can I use the HUAWEI Loss Care for FreeBuds?
    A: Can be used once, only for purchase of a single left or right headset, not including the charging case.
  • 4. Q: How do I purchase the HUAWEI Loss Care for FreeBuds?
    A: HUAWEI Loss Care for FreeBuds can be purchased with a new device through an official HUAWEI Experience Store, we are trying to make this service available at more stores, please stay tuned with us.
  • 5. Q: Why cannot I query my benefits after purchasing the HUAWEI Loss Care for FreeBuds?
    A:  Due to the back-end system upgrade, your benefits cannot be displayed temporarily. You can call HUAWEI Hotline Free Number or visit HUAWEI Experience Store to verify and query your benefits.
  • 6. Q: What are the conditions of using this protection?
    A: There are some conditions to use this kind of protection and the main conditions are as following:
    1-Customer needs to buy this protection with the new devices, or maximum within 24 hours from purchasing time.
    2-The purchased protection is bound to the device that it is bought for and can’t be used for other devices.
    3-After purchasing the service product, and when customer want to claim the benefits, customer can buy a single headset with a half price off.
  • 7. Q: What are the features of this protection program?
    A: There are many features of this protection program, the main features are as following:
    1-100% original headphones are used.
    2-Quality of the service is guaranteed.
    3-Manufacture Warranty Remains, 90 days warranty remains for the new single headset.
  • 1. Q: What is HUAWEI Care Accidental Damage Protection for Watch ?
    A: If your watch is damaged (excluding lost or stolen) due to accidental collision, drop, squeeze, or liquid penetration during normal use, you only need to pay the corresponding repair service fee to replace the original HUAWEI equipment.
  • 2. Q: How long does it cover under HUAWEI Care Accidental Damage Protection for Watch ?
    A: Coverage time: in 12 months from the date of purchase (according to official purchase receipt).
  • 3. Q: How many times can I use the HUAWEI Care Accidental Damage Protection for Watch ?
    A: Within the 12-month warranty period, the watch can be repaired only once due to accident (repair fees are required).
  • 4. Q: Where can I purchase a HUAWEI Care Accidental Damage Protection for Watch ?
    A: You purchase with new device at ALL HUAWEI Customer Service Center.
  • 5. Q: Where can I query my rights and interests after purchasing the HUAWEI Care Accidental Damage Protection for Watch ?
    A: You can query your rights and interests on the HUAWEI official website -> Support -> Benefits Query view my rights.
  • 6. Q: My rights cannot be found after purchasing a HUAWEI Care Accidental Damage Protection for Watch ?
    A: The system may be upgraded and your rights cannot be displayed temporarily. You can call HUAWEI hotline or visit HUAWEI Customer Service Center to verify and query your rights.
》》 Click to view terms and conditions