HUAWEI offers  VIP Service for all HUAWEI P40 Pro and HUAWEI P40 users, with which the required apps can be downloaded and data from the old phone can be transferred free of charge in the sales outlet. In addition, our Support application and HUAWEI promoters are available to every HUAWEI customer at select retail locations as well as by contacting us via online chat or calling 1-888-5HUAWEI (1-888-548-2934). Additionally, the
 HUAWEI Canada Community forum is available to all customers.

You will receive the free HUAWEI WATCH GT 2 from our logistics partner within 4-6 weeks upon successful online registration.

A) Go to Settings, register or log in to HUAWEI ID.

B) Log in to HUAWEI ID and click on "Cloud".

C) Click on "UPGRADE CLOUD STORAGE".

D) Please note that a bank card (Visa or Mastercard) must be registered in order to use the free cloud storage.

The free HUAWEI Cloud storage must be activated by 31 December, 2020.

The HUAWEI P40 series runs on Android 10 AOSP (Android Open Source Project) with EMUI10, the user interface developed by HUAWEI itself.

Due to applicable restrictions from the U.S., the HUAWEI P40 Series has no GMS pre-installed. HUAWEI smartphones users can access their favourite apps in a variety of ways, such as Phone Clone, AppGallery and Petal Search. Learn more>

We continue to provide security updates to protect all HUAWEI devices.

The HUAWEI P40 series comes with a variety of HUAWEI Mobile Services. These include the HUAWEI AppGallery, the HUAWEI Browser and the new HUAWEI Assistant. The HUAWEI AppGallery has a four-stage security mechanism. It ensures that the apps offered can be downloaded and used safely. Users can download apps without hesitation and be sure that every download is checked by our built-in virus scanner.

Since the global launch of the HUAWEI AppGallery in April 2018, HUAWEI has been working on the further development of its own ecosystem, HUAWEI Mobile Services (HMS). With our open ecosystem, we want to create an optimal user experience together with app developers.

Based on the HUAWEI all-scenario device strategy, HUAWEI Mobile Services (HMS) offer development partners worldwide a comprehensive ecosystem for innovative applications through their own applications and premium services. These apps and services include portal services such as HUAWEI AppGallery, HUAWEI Assistant and HUAWEI Browser and central services such as HUAWEI Cloud.

HMS includes HUAWEI's chip, device, and cloud capabilities, including a full portfolio of HMS Core Services and associated IDE tools and platforms for development and review.

Together with apps and services from third-party providers, HMS offer. HMS an intelligent, mobile and networked ecosystem for HUAWEI users. HMS also simplifies the publication of apps on all devices in all scenarios. This allows developers to focus on innovations.

Our HUAWEI AppGallery has more than 420 million active users in over 170 countries. The HUAWEI AppGallery currently includes over one million applications worldwide. There are currently more than 60,000 applications that access HMS Core worldwide.

Yes, the HUAWEI AppGallery has been available in more than 170 countries since its global launch in April 2018. The number of applications in the HUAWEI AppGallery is increasing rapidly due to the global involvement of developers in the HMS ecosystem.

 HUAWEI Mobile Services are available to every HUAWEI customer around the world. Whether maps, emails or video content - there are various service apps between which users can choose. With HUAWEI Mobile Services, HUAWEI customers are able to download any application.

The Petal Search app (+ Find Apps Widget) is a search engine that we’re rolling out to HUAWEI’s P40 series devices.  It allows Huawei smartphone owners to search for and find the things they need – including apps, news, images and more – directly from their home screen. HUAWEI AppGallery is completely integrated to Petal Search app (+ Find Apps Widget) and apps already in the HUAWEI AppGallery appear at the top of any search.

Petal Search app (+ Find Apps Widget) will come pre-installed on devices in the near future. Existing owners can find the tool in HUAWEI’s AppGallery.

By crawling and navigating the World Wide Web using our crawling technology. Petal Search app (+ Find Apps Widget) also leverages our commercial partnerships and sources customised information to provide diverse and up to the date information aggregating apps, news, movies, music images and more, to provide a diverse mobile search experience for users.

HUAWEI does not have any control over the apps downloaded from a third party source nor any liability for information published on third-party websites or the third-party apps that are simply listed in search results.

HUAWEI complies with laws and regulations in different territories as well as best practice principles in the industry. We aspire to provide users with the best search experiences, but will never compromise our commitment to protecting copyright and IPR, as well as the rights of our users, or our principle of being fair and just. 

Nothing has changed. HUAWEI will continue to offer customer service in accordance with the existing guarantee scheme.