HMS Developers Story —Hassle-Free Travel Services at Your Fingertips

Modern transportation networks connect all corners of China, and high-speed rail has become the preferred choice for those planning long-distance family visits or business trips. As such, travelers have begun to expect more from basic travel services.

"Gaotie Guanjia serves as a helpful travel assistant, and has been designed to meet the diversified demands of users. We aim to deliver one-stop personalized travel services capable of satisfying a wide range of scenarios." said Shi Cewei, vice president of Gaotie Guanjia.

Shi Cewei: Vice president of Gaotie Guanjia and Flight Master

Adhering to this vision, Gaotie Guanjia focuses on app innovation. When the company was expanding the product portfolio, Gaotie Guanjia encountered some new challenges. "We found that users often encountered problems during sign-in." said Shi, "They need to enter their user name, password, and verification code every time they sign in, and this has a negative impact on their experience." As a steadily increasing number of users is key to success, Gaotie Guanjia needs to make the sign-in process as smooth as possible before they can deliver more qualified services and ensure a steady growth in the user base. Flight Master, an app developed by the same company, has gained many loyal users thanks to its spectacular user experience and humanized functions. "If we leverage the user base from Flight Master, we can help both new and existing users of these two apps enjoy the travel services we provide for them. This will bolster our product development." said Shi.

On Huawei phones, users can enjoy different platform versions of Gaotie Guanjia.

Fortunately for Gaotie Guanjia, Huawei launched Keyring, an innovative service which helped solve the issue properly. With Keyring integrated into Gaotie Guanjia, user credentials are encrypted and stored on their own device. Whenever the user opens Gaotie Guanjia, they simply use the device's biometric verification for automatic sign-in instead of having to enter their user name and password each time. Keyring can also securely store user credentials on the cloud, so if a user changes their device, Keyring can back up their credentials from the cloud to the new device. "HMS Core helps us streamline the account sign-in process and improve our app ecosystem. This solution removes a large workload from our developers and operations personnel, allowing them to focus on enhancing user experience." said Shi.

In the future, Gaotie Guanjia will focus on providing data and services more efficiently, and will continue to utilize HMS Core's platform advantages, system capabilities, and service support to build more valuable travel services.