Unable to receive official system updates
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} .note>p{ /* padding: 0px 0px 3px;*/ padding-left: 28px; } li .note>span { margin-left: 0px; } .note ol { margin-left: 40px; } .note ul { margin-left: 40px; } .notetitle, .notelisttitle, .dlterm { font-weight: 700; } .uicontrol { font-weight: bolder; } .menucascade { font-weight: bolder; } @media screen and (max-width:980px) { html, body, div, span, p, em, img, ol, ul, li, dl, dt, dd { margin: 0px; padding: 0px; /*四个方向内边距*/ outline: none; /*设置元素轮none为没有轮廓*/ vertical-align: baseline; line-height: 1.7em; color: #1A1A1A; font-size: 15px; font-family: 'Frutiger Next Com', 'Arial', 微软雅黑; word-wrap: break-word; } a { text-decoration: none; } img { max-width: 100%; height: auto; vertical-align: text-bottom; /*设置网页图片自适应*/ border: 0; } body { margin: 0; padding: 0; vertical-align: baseline; } h2 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; } h3 { color: maroon; } h4 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; } /** * screen */ pre { margin-top: 5px; margin-right: 0px; margin-bottom: 5px; font-family: Arial; } pre.screen { margin-top: 10px; margin-bottom: 0; padding: 5px; border: 0; background-color: #DDDDDD; white-space: pre-line; font-size: 15px; } /** * 每页导航栏 */ #dbhht { font-size: 25px; font-weight: 500; font-family: Sans-serif; font-style: normal; color: #09c; margin-left: 10px; } .dbh-header { font-size: 24px; line-height: 1.4em; color: rgb(0, 153, 204); display: none; } .dbh-header td { margin-top: 0px; padding-top: 30px; margin-bottom: 0px; padding-bottom: 15px; } #jd-content { padding: 0 0 0 0; } .back { width: 10px; } /** * 列表 */ /*处理列表左对齐IE兼容*/ ul, ol { padding-left: 0; margin-left: 0; margin-bottom: 1.0em; } ul { margin-left: 20px; *+margin-left: 17px; } ol { margin-left: 25px; *+margin-left: 26px; } ul li { line-height: 1.7em; } ol li { line-height: 1.7em; } /** * 简单表格 */ caption { margin-top: 8pt; /*图片标题caption*/ text-align: left; font-weight: 700; } table { width: 99%; word-wrap: break-word; /*强制断句,防止内容溢出。配合word break使用*/ word-break: keep-all; border-collapse: collapse; /*边框合并,看起来变细*/ border-spacing: 0; border-color: #C0C0C0; table-layout: fixed; margin-bottom: 10px; } th { padding: 0px 5px; vertical-align: middle; background-color: #E0E0E0; } td { vertical-align: middle; padding: 0px 5px; } /*处理表格内列别左右对齐表头不动的问题*/ th ol { list-style-position: inside; margin-left: 0; } th ul { list-style-position: inside; margin-left: 0; } td ol { list-style-position: inside; margin-left: 0; } td ul { list-style-position: inside; margin-left: 0; } p , .p{ padding: 3px 0px 3px; } li p, li .p{ padding: 0; } td p, td .p{ margin: 4px 0px 2px; } th p, th .p { margin: 4px 0px 2px; } .figcap { display: block; font-weight: 700; } /** * index页面需要 */ #jd-content1 { padding: 0 16px 12px; /*上0 左右16 下12*/ } #jd-content1 .g-idx a { display: block; line-height: 1.2; padding: 8px; } .g-idx li span { vertical-align: middle; } .gd-list>li { border-bottom: 1px solid #C2C2C2; } .gl-img { vertical-align: middle; width: 32px; height: 32px; margin-right: 2%; } .note { font-size: 15px; margin: 10px 0px; /*padding: 0em;*/ padding: 5px 5px 0 0; overflow: hidden; background-color: #fcfcfc; /*background-color: #f0f0f0;*/ } .notespanimage img { float: left; } .row-nocellborder img, .uicontrol img, .notespanimage img { height: 20px; } .note>p { /* padding: 0px 0px 3px;*/ padding-left: 28px; margin-top: 0; margin-bottom: 5px; } li .note>span { margin-left: 0px; } .note ol { margin-left: 40px; } .note ul { margin-left: 40px; } .notetitle, .notelisttitle, .dlterm { font-weight: 700; } .uicontrol { font-weight: bolder; } .menucascade { font-weight: bolder; } }</style><body> <table class="dbh-header h-fixed"> <tbody> <tr> <td class="back"><a href="index.html" id="backLink" class="tap-act"></a></td> <td class="dbhh-title"><em id="dbhht">Unable to receive official system updates</em></td> </tr> </tbody> </table> <div id="jd-content"> <div id="body30280082"> <p id="EN-US_TOPIC_0109025274__p107177341331">If your phone has been rooted, back up your data and take your phone and proof of purchase to an authorized Huawei Customer Service Center for assistance. If your phone has not been rooted, follow the steps below to troubleshoot:</p> <p id="EN-US_TOPIC_0109025274__p2057833163412"><strong id="EN-US_TOPIC_0109025274__b10518191423419">Cause:</strong></p> <ol id="EN-US_TOPIC_0109025274__ol564814327344"> <li id="EN-US_TOPIC_0109025274__li12650203213346">Your phone does not have a network connection.</li> <li id="EN-US_TOPIC_0109025274__li265033216346">You have confirmed that the system update has been pushed, but no notification has been received.</li> <li id="EN-US_TOPIC_0109025274__li6106716202715">The system update is being pushed in batches, and is not yet available for your phone model.</li> </ol> <p id="EN-US_TOPIC_0109025274__p523965212342"><strong id="EN-US_TOPIC_0109025274__b1623945203419">Solution:</strong></p> <ol id="EN-US_TOPIC_0109025274__ol109841563513"> <li id="EN-US_TOPIC_0109025274__li498516511352">Make sure that your phone has a stable Internet connection, and check for updates: Open <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol561198112113">Settings</span>, search for and access <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol761120832118">System update</span> (or <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol121156113714">Software update</span>), and touch <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol1361298112118">Check for updates</span>.</li> <li id="EN-US_TOPIC_0109025274__li11031724141116">Clear cache for <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol764663242019">System update</span> by performing the following: <ul id="EN-US_TOPIC_0109025274__ul3748143521211"> <li id="EN-US_TOPIC_0109025274__li4748193511125">EMUI 8.X or earlier: Open <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol1858841141119">Settings</span>, search for and access <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol385834113117">Apps</span>, locate and touch <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol18485191931419">System update</span>, and go to <span class="menucascade" id="EN-US_TOPIC_0109025274__menucascade7359238252"><span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol13359163122512">Storage</span> &gt; <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol103591534255">CLEAR DATA</span></span>.</li> <li id="EN-US_TOPIC_0109025274__li12748113515122">EMUI 9.X or later and Magic UI 2.X: Open <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol1234515564144">Settings</span>, search for and access <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol13345156131414">Apps</span>, locate and touch <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol4678741158">Software update</span>, and go to <span class="menucascade" id="EN-US_TOPIC_0109025274__menucascade1034635611143"><span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol3346656151418">Storage</span> &gt; <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol2034635681410">CLEAR DATA</span></span>.</li> </ul> <p id="EN-US_TOPIC_0109025274__p48611941101115">Then go back to the home screen of <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol128591441181110">Settings</span>, search for and access <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol138595415119">System update</span> (or <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol886011417116">Software update</span>), and touch <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol386019418112">Check for updates</span>. If no update can be found, go to <span class="menucascade" id="EN-US_TOPIC_0109025274__menucascade1586194116115"><span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol4860241171116"><img id="EN-US_TOPIC_0109025274__image1086074113117" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2PUUvDMBSF_0teVyVpkiXtk4qFKSjCBj6OW3tbI20ykka3if_d1HY-fnD4zjnfpDbn3emApCSbW5KRxn3ZhXnCT-hNc2fODw0pRx8xI63psTqOzzBMmYPtUqqeA8lwg_YqBkoFF5IVF8H9v3R2WOcH6EnZQh8SvnmE0Ti7M5OTSSWlyKVWPFcZiQH9MoiRuf4FxveEsEbRMr5miExQ4FrXsgBdo9YUCpWnNFhnT4OL4dIcTGdhjH7SbVePT0d4hY9YYbXabhb78uzvyN4M0OGesiJtkULp6-nwzy_3Y813NgEAAA%3D%3D.png" width="32" height="24"></span> &gt; <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol1861104191110">Download latest full package</span></span> to check for the latest full package.</p> <p id="EN-US_TOPIC_0109025274__p2861741101115"><strong id="EN-US_TOPIC_0109025274__b108699158154">Note</strong>: <span class="uicontrol" id="EN-US_TOPIC_0109025274__uicontrol28614414116">Download latest full package</span> is not available since EMUI 9.0.1 and Magic UI 2.0.1.</p> </li> <li id="EN-US_TOPIC_0109025274__li19879543513">The system update is not pushed to all devices simultaneously, due to the wide range of applicable devices. Therefore, you may receive system update notifications later than those on other devices. Please check regularly for system updates, and update your phone at your earliest convenience.</li> </ol> </div> <div></div> <div class="hrcopyright"> <center> <div class="hwcopyright"></div> </center> </div> </div> </body>

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