Frequently Asked Questions
1. How do I register a HUAWEI ID?
You can easily register HUAWEI ID with your phone number or email address. Go to “Settings” and choose “Log in with HUAWEI ID”. Then, tap on “Register” to start the process.
2. How do I login to my HUAWEI ID?
The linked phone number or email address will be your username. Enter your password to log in.
3. What should I do if I forget my HUAWEI ID password?
You can reset your password with the following steps:
Settings > Log in with HUAWEI ID > HUAWEI ID Main Page > Forgot Password > Enter Linked Phone Number or Email Add > Verification Code > Enter Lock Screen Password > Enter New Password
Back to HUAWEI ID Main Page > Enter HUAWEI ID, New Password > Done
4. Why am I not receiving the verification code?
a. You might have entered a wrong phone number or email address
b. The verification code might be delayed due to poor network connection. Please be patient or tap on the ‘Resend’ button after a minute
c. If you are register with your phone number, the message might be blocked due to the Filter Messages settings. Go to Phone Manager > Blocked > Messages to retrieve the blocked message
d. If you are register with your email address, the verification email might being labelled as spam; please check your Junk mail folder