Door to Door Repair Service

Huawei has launched FREE Postal Repair Services* in Kuwait for our valued customers. Now you will be able to get your phone repaired by sitting at your home and we will provide you the best services.

To avail this service you just need to follow the below steps :

1. Call free Huawei Hotline @ 22288063 and give the required information to the customer service representative.
2. Your Request will create an Alert in Posta Plus Website.
3. Backup your personal data safely to another device or SD card.
4. Pack and deliver your handset to the rider at your doorstep.
5. Track your Device with AWB Provided by Posta Plus.
6. Collect your handset from rider once it is repaired.

Terms and conditions apply :

1. Huawei postal repair service is free of charge for Huawei phone customers.
2. Eligible models for Postal Repair service are: P9 , P9 Plus ,Mate 8 , Nexus , P8 , P8 Max.
3. Personal information (Data) must be backed up by the customer before the courier collects it.
4. Valid warranty card must be presented to the courier representative at the time of collection.
5. Customer can also visit any of our Collection Points to avail Huawei Postal repair service.

FAQs :

Q. Do I need to pay for postal repair services?
A. No, postal repair service is free of charge for the specified models within warranty conditions.
Q. When will my handset be picked by the courier?
A. Normally, courier will pick up from your location after 03:00 pm.
Q. What information do I need to provide to Huawei Hotline?
A. You need to provide your name, handset model, fault, warranty status, IMEI, address and contact information initially.
Q. When will my phone be fixed and returned to me?
A. Normally, the handset will be delivered back to you within 3-4 days.
Q. How can I check the status of my handset?
A. You will receive AWB number from Posta Plus, You can check it in Posta Website and track your device.
Q. What if my handset is lost or damaged by Posta Plus ?
A. Your device is covered under Insurance.