If you want to inquire questions regarding service or try to get quick technical support from HUAWEI, you can use Live Chat service (Support App/HUAWEI official support webpage), where you can communicate directly with HUAWEI service experts online.
HUAWEI will soon expand Together 2020 HUAWEI Warm Action to more countries around the world and bring convenience and care to the end users.
Q: What is FREE Warranty Extension ?
A: FREE Warranty Extension is a temporary adjustment of HUAWEI warranty policy, under which the warranty period (including Screen Protection) of Huawei devices purchased in [Kuwait] which expire between [16-03-2020] to [30-06-2020] will be extended to [30-06-2020].
Q: What kind of devices are eligible to acquire the FREE Warranty Extension ?
A: All HUAWEI devices purchased in [Kuwait] which warranty period expire between [16-03-2020] to [30-06-2020] are eligible to acquire the FREE Warranty Extension.
Q: Do I have to do something to acquire the FREE Warranty Extension for my eligible device ?
A: No, you don't need to do anything. HUAWEI will extended the warranty period for your eligible device in its service system. Please present your proof of purchase of the device when you need a repair.
Q: Do I have to pay for the repair if my device's warranty has expired while it's not eligible for the FREE Warranty Extension ?
A: Yes, you need to pay for the repair charges which include spare part charge, labor charge and tax.
Q: My device's original warranty expiry date is later than your warranty extension date, will it cut off the original warranty period of my device ?
A: No, it won't. It will still be subject to your device's original warranty period if it is longer.
Q: How to query the warranty period information ?
A: There are three ways to query the warranty period information:
1. Support APP.
2. Visit our official website:consumer.huawei.com
3. Call HUAWEI Service Hotline: 22288063 Mon to Sun 9:00am-5:00pm | English,Arabic
Q: Which type of HUAWEI products are supported by Smart Diagnosis ?
A: Smart Diagnosis supports HUAWEI smart phone and HUAWEI MediaPad M6 10.8".
Q: Which EMUI version support Smart Diagnosis ?
A: EMUI8.0, EMUI9.0 and EMUI10.0.
Q: Why should I use Smart Diagnosis ?
A: Smart Diagnosis allows you to trouble shoot and solve common issues of your HUAWEI smart phone or tablet easily wherever and whenever you are.
Q: Is Smart Diagnosis charged ?
A: Smart Diagnosis is free of charge.
Q: Can I diagnose my device without connecting to the network ?
A: It is required to connect to network only when you open Support App for the first time, the process of smart diagnose does not require network connection.
Q: How to use Smart Diagnosis ?
A: Go to Support App > Services > Smart Diagnosis > TEST NOW, and the smart phone will automatically self-diagnose to locate problems and provide relevant solutions. You can also use manual tests which helps you get more and one-tap optimization to optimize your phone.
Q: Does Smart Diagnosis support other brands's product ?
A: Smart Diagnosis supports HUAWEI product only.
Q: What can Live Chat assists me ?
A: You could inquire information such as product issue, service information etc through Live Chat.
Q: What is the operation hour of Live Chat?
A: Sunday to Thursday, 10:00am - 10:00pm
Q: Where I can access Live Chat ?
A: You can access Live Chat in Support App or on HUAWEI official support webpage:
Q: Will my privacy leak out ?
A: Huawei values and respects your privacy and will not share it with third parties.
Please read the Huawei Consumer Business Privacy Statement by the following link:
Together 2020 HUAWEI Service Warm Action (“Activity”) is organized by Huawei Technologies Kuwait Co. WLL (“HUAWEI”) and applicable to all HUAWEI users. This Activity will run from March 16th, 2020 to June 30th, 2020 (“Activity Period”). HUAWEI shall reserve the right to shorten or extend the Activity Period at its sole discretion without prior notice.
FREE Warranty Extension
• The device must be purchased in HUAWEI’s official sales channel in Kuwait.
• The warranty period (including Screen Protection) of Huawei devices which expire between [16-03-2020] to [30-06-2020] will be extended to [30-06-2020].
• The eligible models are all Phones/ Tablets/ Wearables/ FreeBuds 3
• Each eligible device’s warranty period will be extended for one time only though the device may have repair or replacement record.
• Customer’s claim for repair shall conform to HUAWEI warranty policy or terms and conditions of HUAWEI Care.
• HUAWEI reserve the right to amend this policy at any time without prior notice.
Easy Service - Smart Diagnosis & Live Chat
• Customer’s personal data or privacy will not be shared with third parties.
• HUAWEI’s use of Customer's personal data is governed by Huawei Consumer Business Privacy Statement: