HUAWEI Care for MateBook

Additional Protection to Your Device
Use at Ease Without Worries

  • Genuine spare parts
  • Service quality guaranteed

Extended Warranty

Extend the hardware warranty with additional 1 year or 2 years upon the expiry of the standard warranty of product purchased, subject to terms and conditions.

Genuine spare parts

Replacement/Repair with 100% genuine spare parts

Service quality guaranteed

One-stop service, easy to claim & repair

Recommended Retail Price

Model Price – 2 Years Warranty
(1 Year Extended Warranty)
Price – 3 Years Warranty
(2 Year Extended Warranty)
HUAWEI MateBook D 15 39 USD 69 USD
HUAWEI MateBook D 14
HUAWEI MateBook X 69 USD 129 USD
HUAWEI MateBook X Pro 89 USD 159 USD

Where to Purchase

  • Purchase with new device
  • Re-purchase separately

HUAWEI Care is available to purchase along with new device at :

Selected HUAWEI Customer
Service Centers

Selected HUAWEI Customer Service Centers

HUAWEI Care is available to re-purchase separately within 10 months after device activitaed.

Selected HUAWEI Customer Service Centers Selected HUAWEI Customer Service Centers

Frequently Asked Questions

HUAWEI Care - Extended Warranty

  • 1. Q: Why HUAWEI Care - Extended Warranty (for MateBook) is more expensive than the other service product of third party? +

    A: Dear Mr. or Mrs.,
    The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can’t be guaranteed. I recommend that HUAWEI Care - Extended Warranty (for MateBook), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to repair your device in every Authorized Service Center of Iraq.
    Obviously, HUAWEI Care - Extended Warranty (for MateBook) is more convenient for maintenance.

  • 2. Q: Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my product is repaired at HUAWEI Customer Service Center? +

    A: Yes. Dear Mr. or Mrs.,
    If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty (for MateBook) from HUAWEI Authorized Service Center.

  • 3. Q: How can I check the repair status of my MateBook device? +

    A: Dear Mr. or Mrs.,
    You can query the repair progress on the HUAWEI Device Official Website the next day after purchasing a product in a store.

  • 4. Q: Can I have a warranty if my MateBook's screen cracks or liquid is injected into my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)? +

    A: Yes. Dear Mr. or Mrs.,
    HUAWEI Care - Extended Warranty (for MateBook) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, accidental damage during the warranty period of HUAWEI Care - Extended Warranty (for MateBook) can’t be repaired free of charge.

  • 5. Q: How can I reclaim the benefit? +

    A: Dear Mr. or Mrs.,
    You can visit one of our Authorized Service Center in Iraq.

  • 6. Q: How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)? +

    A: Dear Mr. or Mrs.,
    HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook).

  • 7. Q: How does HUAWEI guarantee maintenance quality? +

    A: Dear Mr. or Mrs.,
    Our engineers will use the original spare parts to repair your device,we can guarantee the quality of repair,if there are any problems with your device again, you can contact us.

  • 8. Q: How long can it be repaired? +

    A: Dear Mr. or Mrs.,
    Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website.