Notice to our Customers

Due to organizational changes within the Huawei group, All Huawei mobile services (including AppGallery, APP Assistant, Wallet, Huawei ID, MemberCenter, IAP, Points, Themes, ScreenMagazine, Music, Mobile Cloud, Browser, AppAdvisor, Assistant and Health) will be transferred on 1^st Nov 2019 from Aspiegel Limited to Huawei Services (Hong Kong) Co., Ltd, an affiliate of Aspiegel Limited, incorporated and based in Hong Kong. This change applies to the following regions and countries:
Asia: Vietnam, India, Bangladesh, Cambodia, Laos, Myanmar, Nepal, Papua New Guinea, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Fiji, Samoa , Tonga, Vanuatu, Indonesia, Solomon Islands, Brunei, Maldives, Bhutan, Christmas Island, Cocos Islands, Cook Islands, French Polynesia, Guam, East Timor, Kiribati, Marshall Islands, Micronesia, Nauru , New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Palau, Pitcairn Islands, Tokelau, Tuvalu, Wallis and Futuna, American Samoa, Georgia, Azerbaijan, Armenia, Mongolia, Turkmenistan, Uzbekistan, Kyrgyzstan, Tajikistan, Kazakhstan.
Latin American: Brazil, Argentina, Bolivia, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela, Chile, Puerto Rico, Aruba, Bahamas, Barbados, British Virgin Islands, French Guiana, Grenada, Haiti, Saint Lucia, Suriname, Trinidad and Tobago, Belize, Antigua and Barbuda, Bermuda, Anguilla, Guyana, Martinique, Saint Kitts and Nevis, Turks and Caicos Islands, Cayman Islands, Dominica, Guadeloupe, Montserrat, Saint Barthelemy, Malvinas Islands (Falkland), US Virgin Islands.
Middle East and Africa: Algeria, Bahrain, Cameroon, Chad, Côte d'Ivoire, Egypt, Iraq, Jordan, Kuwait, Mali, Oman, Pakistan, Qatar, Saudi Arabia, Senegal, United Arab Emirates (UAE), Yemen, Republic of Congo (Congo), Benin, Burkina Faso, Equatorial Guinea, Ethiopia, Gabon, Lebanon, Libya, Mauritania, Morocco, South Sudan, Togo, Afghanistan, Central African Republic, Cape Verde, Democratic Republic of the Congo (DRC), Djibouti, Eritrea , Gambia, Guinea-Bissau, Niger, Guinea, State of Palestine, St. Helena, Ceuta and Melilla, Canary Islands, Angola, Botswana, Comoros, Ghana, Kenya, Liberia, Lesotho, Mayotte, Madagascar, Malawi, Mauritius, Mozambique, Nigeria, Namibia, Reunion, Sierra Leone, Somalia, Swaziland , Sao Tome and Principe, Seychelles, South Africa, Tanzania, Uganda, Zambia, Zimbabwe, Burundi, Rwanda, Tunisia
Europe: Russia, Belarus

1. What does this change mean and how does it impact your rights under the user agreements you have?

Huawei wishes to introduce innovative digital content services and to expand the products and services available to customers. We will do this with a dedicated, expert team, working with a specially established and designated Huawei company (Huawei Services (Hong Kong) Co., Ltd) so that we can better meet the needs of our customers. This change is part of our commitment to provide you with the best services possible and to continue to offer even more. We have therefore restructured some of our operations and we are now running global business operations and development for all Huawei mobile services from our hubs in Ireland and Hong Kong.
Moving forward, Huawei Services (Hong Kong) Co., Ltd will take over all legal responsibilities and obligations to customers in these regions from Aspiegel Limited. In particular, Huawei Services (Hong Kong) Co., Ltd will be responsible for protecting your personal data.
This change will not affect our services from a customer usage point of view. In general, your legal consumer rights and obligations are unaffected by this change, for example, it will not affect your device guarantee or warranty. If you are a Huawei user living in one of the above named regions, your local law applies when it provides mandatory and stronger protections to you.

2. How does this change affect your data protection and privacy rights?

Your data protection and privacy rights are not lessened in any way. The personal data that you have entrusted to us will continue to be processed as it was previously, in accordance with applicable laws and will remain in our data center in Singapore.

3. Does this change require any action from you?

No, you don’t have to do anything. You can continue to use our mobile services the same as before and we will also introduce new mobile services in the future.
However, if you want to opt out of this change, you will need to delete your Huawei ID account. This is explained further below.

4. When will this change take place?

The change will happen on 1^st Nov 2019.

5. How to opt out of this change?

We sincerely hope that you enjoy and trust our services and that you want to keep using them. However, if you do choose to do so, you can terminate your user agreements by deleting your Huawei ID account at any time.

The following are the instructions for mobile phones:

Go to Settings > Huawei ID > log in (if you are not currently logged in) > go to Settings > Delete account.

The following are the instructions for using the official website:

Go to https://hwid5.vmall.com/CAS/portal/login.html > log in with your Huawei ID > go to Set > Delete account.

PLEASE NOTE: By opting out, your Huawei ID and Huawei Cloud information will be deleted (this will include valuable information, such as your synced and backed up photos, contacts and files on the Cloud). This means information is permanently deleted and is non-recoverable, even if you create a new Huawei ID.

Our mobile services will be unavailable to your until you create a new Huawei ID. You can however use basic phone functions as normal, such as making phone calls, sending SMSs, and taking photos.

If you have difficulties deleting your account (like forgetting your account name or password), please contact us at:
https://consumer.Huawei.com/uk/legal/privacy-questions/。

We will take steps to verify that you are the account owner and help you to delete your account.