How does HUAWEI FreeBuds Neo's noise cancellation work in everyday environments?

The C-shaped tube and air vent work together to reduce wind and ambient noise, helping you stay immersed in your music whether you’re commuting through the city or relaxing in a busy café.

How does it keep calls clear in noisy environments?

6 microphones and 2 bone conduction microphones per pair work together to suppress ambient noise and enhance your voice for clearer calls. Even in environments with background noise up to 95 dB or winds reaching 9 m/s, your voice stays clear and natural.

How can I get the best experience from my HUAWEI FreeBuds Neo?

With the HUAWEI Audio Connect app, experience seamless audio switching between two devices across iOS and Android. Manage multi-connections and check battery levels anytime.

What is the average battery life of HUAWEI FreeBuds Neo and how can they be charged?

HUAWEI FreeBuds Neo provide up to 40 hours of total playback with the charging case. A quick charge keeps your music going. Enjoy dual charging flexibility - power up the earphones with a USB-C cable. *Battery life data comes from Huawei lab tests, with the earbuds connected to a HUAWEI Pura 80 Pro+ phone, using the AAC codec, at 50% volume, connection quality be prioritized, and with other features set to their default settings. The battery life test of the earbuds with the charging case is as follows: Play music and discharge the earbuds until one of them powers off due to low battery. Place the earbuds in the charging case and charge them to 100%, then play music again. Repeat the preceding process until both the earbuds and the charging case are fully discharged. Actual battery life may vary depending on the volume, audio source, environmental interference, product features, and usage habits.

What level of sweat and water resistance do HUAWEI FreeBuds Neo earbuds have?

These noise cancelling earbuds support IP55 water and dust resistance, protected against everyday splashes, sweat, and dust. From daily leisure to day-long workouts, these earbuds have got you covered. *IP55 dust- and water-resistance only applies to the earbuds themselves, not the charging case. This device is splash-, dust-, and water-resistant in normal use. It was tested under controlled lab conditions and got an approved rating of IP55 under GB/T 4208-2017 and IEC 60529. Splash, water, and dust resistance are not permanent conditions and resistance may decrease over time with normal use. Avoid charging the device in damp environments. Liquid damage is not covered under the warranty.

What if I can’t find my earbuds?

The wireless earbuds supports Online search. When your earbuds are nearby and still connected to your phone, you can play a ringtone to locate them. When disconnected, you can view their last known location on the map through your phone.

How to pair the HUAWEI FreeBuds Neo earbuds with my phone, tablet, and PC?

1. Place the earbuds into the charging case. 2. Open the charging case and press and hold the Function button for 2 seconds until the indicator blinks white, signaling Pairing Mode. 3. Find the earbuds on your phone or tablet and tap CONNECT. 4. To restore the earbuds to factory settings, press and hold the Function button for more than 10 seconds until the indicator blinks.

Is the HUAWEI FreeBuds Neo compatible with iOS and other non-Huawei devices?

Yes, HUAWEI FreeBuds Neo is compatible with iOS, Android, or Windows devices.

What complimentary service is offered with the purchase of HUAWEI FreeBuds Neo?

We are offering 1 Year Loss Care Service free of charge for HUAWEI FreeBuds Neo users, worth RM79. This means that if you lose a single earbud, you can purchase an original replacement earbud at half price.

Does HUAWEI have a newsletter that we can sign up to receive more information on this and other HUAWEI products and news?

Yes, Huawei does have a HUAWEI Newsletter. Sign-up now to the HUAWEI Newsletter to win HUAWEI products and stay up to date on everything happening at HUAWEI, including new HUAWEI product releases, upcoming HUAWEI Community competitions and so much more! Sign Up Here !

Where can we find offers on more HUAWEI Products?

To find out about great offers on HUAWEI products including new HUAWEI product launches, promotion festival, check out our HUAWEI Store Offer page here.