HUAWEI Loss Care for FreeBuds

1-time earbud replacement at discounted price within 1 year period

Genuine Spare Part

From as low as RM20

What is HUAWEI Loss Care for FreeBuds?


HUAWEI Loss Care for FreeBuds allows users to purchase a single earbud at discounted price, if lost or damaged within 1 year period.

* Can be used once only during the 1-year service period. Only for the purchase of a single left or right earbud. Does not cover the charging case or other accessories of FreeBuds.

1-time replacement at Discounted Price


Enjoy up to 50% discount to get a single earbud replaced, when you lose or damage your earbud. For 1-time only during the 1-year service period.

* The usual price of a single earbud can be found at Spare Part Price Query webpage.

Genuine Spare Parts


100% original earbud, with 90 days warranty for the new earbud.

* If your FreeBuds is still within its orginal standard warranty period, the replaced single earbud will follow the original warranty period of your FreeBuds. If the remaining original warranty period of your FreeBuds is less than 90 days, the replaced single earbud will have 90 days warranty.

From as low as RM20


HUAWEI Loss Care for FreeBuds from as low as RM20. For selected models only.

Model & Price

Service Product Coverage Product Model RRP (RM)
HUAWEI Loss Care for FreeBuds 1 Year HUAWEI FreeBuds SE 20
HUAWEI FreeBuds 4i
HUAWEI FreeBuds 4 30
HUAWEI FreeBuds Pro
HUAWEI FreeBuds Lipstick 40
HUAWEI Freebuds Pro 2

* Please visit the nearest HUAWEI Experience Store or HUAWEI Authorised Service Center to enjoy up to 40% discount on HUAWEI Loss Care. Terms and Conditions apply.

Single Earbud Price

Product Model Normal Price (RM) Discounted Price (RM)
HUAWEI FreeBuds SE 102 51
HUAWEI FreeBuds 4i 151 75.5
HUAWEI FreeBuds 4 221 110.5
HUAWEI FreeBuds Pro 248 124
HUAWEI FreeBuds Lipstick 257 128.5
HUAWEI Freebuds Pro 2 327 163.5

* For better clarity, the single earbud can be purchased at Discounted Price for one (1) time only throughout the 1-year service period of HUAWEI Loss Care for FreeBuds.
* The Discounted Price for the single earbud may vary based on the current Normal Price of single earbud on the date of replacement request, provided always that it will be 50% of the Normal Price.

Purchase Method

HUAWEI Loss Care for FreeBuds can only be purchased together with the new FreeBuds purchased. Subsequent or separate purchase is not available. Only can be purchased from selected HUAWEI Experience Stores or HUAWEI Store Online.

How to Purchase at HUAWEI Online Store

1.Select Model

2.Choose “HUAWEI Care” and click “Add”

3.Confirm and submit the order

1.Select Model

2.Choose “HUAWEI Care” and click “Add”

3.Confirm and submit the order

How to Use?

Single earbud is lost or damaged

Bring along charging case or packing case to
HUAWEI Authorized Service Center

Consultant checks on the validity of
HUAWEI Loss Care for FreeBuds

Replace the earbud at discounted price.

Frequent Ask Questions

  • 1. Q: Can HUAWEI Loss Care for FreeBuds be purchased separately?
    A: HUAWEI Loss Care for FreeBuds is only available when purchasing new FreeBuds
  • 2. Q: Can Extended Warranty & HUAWEI Loss Care for Freebuds be purchased at the same time?
    A: Yes. You can purchase both Extended Warranty & HUAWEI Loss Care for FreeBuds for the same FreeBuds as long as you met the purchase conditions.
  • 3. Q: Can I purchase/repuchase HUAWEI Loss Care for FreeBuds separately?
    A: No, you can only purchase HUAWEI Loss Care for FreeBuds once, together with the purchase of the new FreeBuds.
  • 4. Q: How Do I Use the HUAWEI Loss Care for FreeBuds service?
    A: Please bring along the charging case, earbuds (or packing case, which must identify the device serial number), and valid proofs of purchase of both the FreeBuds and HUAWEI Loss Care for FreeBuds to a HUAWEI Customer Service Center to verify the validity of your rights.
  • 5. Q: How long is HUAWEI Loss Care for FreeBuds valid period? How to calculate it?
    A: The HUAWEI Loss Care for FreeBuds is only valid for 1 year from the date of purchase. The HUAWEI Loss Care for FreeBuds is only valid until the 11:59PM of the expiration date. For e.g., if you purchase HUAWEI Loss Care for FreeBuds on the 10th January 2021, the expiration date for service is 11:59PM, 9th January 2022. You can inquire about the service through My HUAWEI App or Official Website at Warranty Query.
  • 6. Q: The HUAWEI Loss Care for FreeBuds I bought has not expired. Can I transfer HUAWEI Loss Care for FreeBuds to another product?
    A: No, the HUAWEI Loss Care for FreeBuds is bound to the serial number (SN) of the FreeBuds you purchased. The benefit is valid only for the FreeBuds purchased.