Consumers can use the benefits through the following channels:
a. Contact us by calling HUAWEI Hotline 80077797. We will carry out an initial
assessment of your claim.
b. Or you can visit a claim request by visiting one of our Authorized HUAWEI Service
Centers in Oman.
Inapplicable Conditions of HUAWEI Care-Screen Protection
a. any incident occurring outside the warranty period;
b. any covered item that was not in full working order when you purchased the
c. damage as a result of a covered item being used by someone else other than you or
a member of your family;
d. any claim where you are unable to provide proof of purchase of a covered item;
e. any claim where the Serial Number for a covered item or the IMEI number for a
Smartphone or a Tablet has been removed or tampered with in any way;
f. any Incident involving damage that results in a claim for the covered item and
which is not reported to us within two weeks of discovery;
g. any costs suffered by you or a member of your Family as a result of not being able
to use an covered item or any costs other than the repair or replacement cost of a
h. unauthorized repair or modification undertaken by any third party service
i. any claim arising from the confiscation, requisition or destruction of a covered
item by any government, public or legal authority;
j. any labor or other charges incurred where a fault cannot be found with a covered
k. any costs or damage caused to a covered item by war, terrorism, invasion,
revolution or any similar event.
● If the product has liquid penetration/been bent or deformed, it cannot be covered
by the original manufacturer's warranty.
● If the product is disassembled or repaired without authorization, the rights of
HUAWEI Care-Screen Protection are no longer enjoyed, and the original manufacturer's
warranty is no longer enjoyed.