Service Giving Season 2023

FAQs

• 1. Are all spare parts in the discounted list of this activity?
  Answer: Thank you for your attention. Only specified spare parts are discounted in this activity. You can check the list of spare parts on the activity page or on the “Spare Part Price” function page .
• 2. Is there a limit on the number of participation time to the activity "Up to 20% off on Spare Parts"?
  Answer: During the whole campaign, there is no limit on participation time for this activity.
• 3. Where can I participate in the event?
  Answer: You can participate and repair your device at the HUAWEI service centers. The available service centers are listed in T&C.
• 4. How long is the warranty period after the repair?
  Answer: After the replacement, the main device’s original warranty will be continued (It will count 30 days if less than 30 days). The warranty for replaced part will extend 90 days or follow main device’s warranty (depends on which is longer). As to PC products, if main parts are replaced, the warranty period of the main parts will be recalculated from the date of replacement.
  If the warranty of the main device has expired, the warranty only for the screen is 90 days.
• 5. Is there a limit of participation time for Customized Protector activity?
  Answer: There is no limit on the participation time for this activity.
• 6. Which device can participate in the activity?
  Answer: It’s suggested to confirm the eligible model list with the staff from service centers.