HUAWEI Care
Accidental Damage Protection

Discounts Up to 20%, don’t Miss it!!

  • More Coverage
    Against Accidents

  • Genuine
    Spare Parts

  • Easy to
    Buy & Claim

Do Not Miss the 20% Discounts and Protect Your Device Professionally!!

October 1 – December 31

Ease For Assurance, Free From Accidents

  • HUAWEI Care - Accidental Damage Protection provides the replacement of the original HUAWEI components against spare parts damage in cases of accidental drops, impacts, squeezes or liquid penetration. Theft and loss are excluded (service fee needed only).

  • More Coverage Against Accidents

    It provides the protection by providing the components replacement once a year or twice in two years for the device damage caused by accidental drops, impacts, squeezes or liquid penetration.

  • Genuine Spare Parts

    100% original spare parts for any repair done by HUAWEI Customer Service Center.
    90-day warranty for replaced parts starting from the replacement date.

  • Easy to Buy & Claim

    - You may purchase it with new device at Official HUAWEI Online Store, or All HUAWEI Customer Service Centers in Saudi Arabia
    - It supports maintenance services in All HUAWEI Customer Service Centers in Saudi Arabia

Eligible Devices & Price List

Please choose your device

  • For Phone

  • For Tablet

  • For Audio

  • For Wearable

How to Purchase

  • Purchase with new device
    at HUAWEI online store

  • Purchase within the limit period
    after purchasing the new device

1. Visit HUAWEI Official Online Store

2. Choose the new device and click "Buy"

3. Choose "HUAWEI Care – Accidental Damage Protection"

4. Confirm and submit the order

Service Process

Frequently Asked Questions

  • Q1 – What is HUAWEI Care – Accidental Damage Protection?
    A1 –HUAWEI Care – Accidental Damage Protection provides you with a protection plan which includes:
    a- One replacement to the accidentally damaged part during first year. It is only applicable on Wearables and audios devices. It includes screens and mainboard for wearable devices (watch straps are not included in this service), while it includes FreeBuds and charging case for the audio devices.
    b- Two replacements to the accidentally damaged parts during first two years. It is applicable for phones, tablets, wearable devices & audio devices. It includes main parts such as screen and mainboard for phones, tablets and wearable devices (watch straps are not included in this service), while it includes FreeBuds and charging case for the audios.
  • Q2 – Why HUAWEI Care – Accidental Damage Protection?
    A2 – It offers three main features:
    a- 100% Original Spare Parts.
    b- Effective cost saving.
    c- Guaranteed Quality Service.
  • Q3 – What are the features and limitation for HUAWEI Care – Accidental Damage Protection for Phone?
    A3 –
    a- It provides users an extra protection for the main parts of their phones such as screen and main board.
    b- It is applicable during the first two years starting from phone purchasing date.
    c- It includes two replacements for the accidental damaged part such as screen and mainboard (only two replacements during the service period regardless the replaced part).
    d- It is applicable for selected Phones, you can check for the eligible Phones from the HUAWEI Care – Accidental Damage for Phone official webpage above, under the eligible devices & price list part.
    e- The prices of this service are different based on the device model.
    f- A replacement fee (SAR 79) is required when customer get benefit from this service, it is required to be paid for every replacement.
    g- It must be purchased within 24 hours from device purchased time.
  • Q4 – What are the features and limitation for HUAWEI Care – Accidental Damage Protection for Tablet?
    A4 –
    a- It provides users an extra protection for the main parts of their devices such as screen and main board.
    b- It is applicable during the first two years starting from device purchasing date.
    c- It includes two replacements for the accidental damaged part such as screen and mainboard (only two replacements during the service period regardless the replaced part).
    d- It is applicable for selected Tablets, you can check for the eligible Tablets from the HUAWEI Care – Accidental Damage for Tablets official webpage above, under the eligible devices & price list part.
    e- The prices of this service are different based on the device model.
    f- A replacement fee (SAR 79) is required when customer get benefit from this service, it is required to be paid for every replacement.
    g- It must be purchased within 24 hours from device purchasing time.
  • Q5 – What are the features and limitation for HUAWEI Care – Accidental Damage Protection for Wearables?
    A5 –
    a- It provides users an extra protection for the main parts (screen and main board) of their wearables devices (Watches & Bands), straps are not included in this service.
    b- It is applicable during the (first year / first two years) starting from device purchasing date.
    c- It includes (one replacement / two replacements) to the accidental damaged parts (mainboard and screen), watch straps are not included in this service, for the two replacements option, it is only two replacements during the service period regardless the replaced part.
    d- It is applicable for selected wearables, you can check for the eligible wearable devices from the HUAWEI Care – Accidental Damage for wearable devices official webpage above, under the eligible devices & price list part.
    e- The prices of this service are different based on the wearable device model.
    f- A replacement fee (SAR 79) is required when customer get benefit from this service, it is required to be paid for every replacement.
    g- It must be purchased within 24 hours from device purchasing time.
  • Q6 – What are the features and limitation for HUAWEI Care – Accidental Damage Protection for Audio?
    A6 –
    a- It provides users an extra protection for the main parts (Only Headphones and Charging Box) of their FreeBuds devices.
    b- It is applicable during the (first year / first two years) starting from FreeBuds purchasing date.
    c- It includes (one replacement during first year / two replacements during first two years) from purchasing date to the accidental damaged parts (Headphones and the Charging Box), for the two replacements option, it is only two replacements during the service period regardless the replaced part.
    d- It is applicable for selected FreeBuds, you can check for the eligible audio devices – FreeBuds from the HUAWEI Care – Accidental Damage for Audio devices – FreeBuds official webpage above, under the eligible devices & price list part.
    e- The prices of this service are different based on the FreeBuds model.
    f- A replacement fee (SAR 79) is required when customer get benefit from this service.
    g- It must be purchased within 24 hours from device purchasing time.
Click to view terms and conditions   

Terms & Conditions for HUAEWI Care – Accidental Damage Protection

  • HUAWEI Care – Accidental Damage Protection provides you with a protection plan which includes:
    a- One replacement to the accidentally damaged part during first year. It is only applicable on Wearables and audios devices. It includes screens and mainboard for wearable devices (watch straps are not included in this service), while it includes FreeBuds and charging case for the audio devices.
    b- Two replacements to the accidentally damaged parts during first two years. It is applicable for phones, tablets, wearable devices & audio devices. It includes main parts such as screen and mainboard for phones, tablets and wearable devices (watch straps are not included in this service), while it includes FreeBuds and charging case for the audios.
  • HUAWEI Care – Accidental Damage Protection is divided into several sections based on the beneficiary devices, as follows:
    - For Phone
    - For Tablet
    - For Wearable
    - For Audio
  • HUAWEI Care – Accidental Damage for Phone:
    - It provides users an extra protection for the main parts of their phones such as screen and main board.
    - It is applicable during the first two years starting form phone purchasing date.
    - It includes two replacements for the accidental damaged parts such as screen and mainboard (only two replacements during the service period regardless the replaced part).
    - It is applicable for selected Phones, you can check for the eligible Phones from the HUAWEI Care – Accidental Damage for Phone official webpage above, under the eligible devices & price list part.
    - The prices of this service are different based on the phone model.
    - A replacement fee (SAR 79) is required when customer get benefit from this service, it is required to be paid for every replacement.
    - It must be purchased within 24 hours form device purchasing time.
  • HUAWEI Care – Accidental Damage for Tablets:
    - It provides users an extra protection for the main parts of their tablets such as screen and main board.
    - It is applicable during the first two years starting form device purchasing date.
    - It includes two replacements for the accidental damaged parts such as screen and mainboard (only two replacements during the service period regardless the replaced part).
    - It is applicable for selected Tablets, you can check for the eligible Tablets from the HUAWEI Care – Accidental Damage for Tablets official webpage above, under the eligible devices & price list part.
    - The prices of this service are different based on the device model.
    - A replacement fee (SAR 79) is required when customer get benefit from this service, it is required to be paid for every replacement.
    - It must be purchased within 24 hours form device purchasing time.
  • HUAWEI Care – Accidental Damage for wearable:
    - It provides users an extra protection for the main parts (screen and main board) of their wearable devices (Watches & Bands), straps are not included in this service.
    - It is applicable during the (first year / first two years) starting form device purchasing date.
    - It includes (one replacement / two replacements) to the accidental damaged parts (mainboard and screen), watch straps are not included in this service, for the two replacements option, it is only two replacements during the service period regardless the replaced part
    - It is applicable for selected wearables, you can check for the eligible wearable devices from the HUAWEI Care – Accidental Damage for wearable devices official webpage above, under the eligible devices & price list part.
    - The prices of this service are different based on the wearable device model.
    - A replacement fee (SAR 79) is required when customer get benefit from this service.
    - It must be purchased within 24 hours form device purchased time.
  • HUAWEI Care – Accidental Damage for Audio:
    - It provides users an extra protection for the main parts (Only Headphones and Charging Box) of their FreeBuds devices.
    - It is applicable during the (first year / first two years) starting form FreeBuds purchasing date.
    - It includes (one replacement during first year / two replacements during first two years) from purchasing date to the accidental damaged parts (Headphones and the Charging Box), for the two replacements option, it is only two replacements during the service period regardless the replaced part.
    - It is applicable for selected FreeBuds, you can check for the eligible audio devices – FreeBuds from the HUAWEI Care – Accidental Damage for Audio devices – FreeBuds official webpage above, under the eligible devices & price list part.
    - The prices of this service are different based on the FreeBuds model.
    - A replacement fee (SAR 79) is required when customer get benefit from this service.
    - It must be purchased within 24 hours form device purchased time.
  • Damaged spare parts will be replaced with 100% original spare parts, considering that the damaged spare parts will be disposed of so that they cannot be returned.
  • HUAWEI reserves the right to amend, change, or delete part of or all these terms and conditions without prior consent.
  • For more information, please contact us through the live chat via Support APP/My HUAWEI or through the hotline 8001220888.