HUAWEI Remote Service

HUAWEI's Remote Service is a support tool built to diagnose and resolve customers technical issues. It is also used to demonstrate the features, setup and usage of your HUAWEI device. HUAWEI Remote Service will allow you to resolve problems you may have anywhere at your convenience.

Scan the following QR code to download and install.

Instant Access Services

Download the HUAWEI remote service APP

To schedule an appointment, call the helpdesk

A technical specialist will contact you about entering a keycode

Remote Troubleshooting

Instant Access Services

Free of charge to use

Ultra-powerful features

HUAWEI Remote
Service Features

  • 1. Remote Guide for HUAWEI Product Features, Setup and Usage.
  • 2. Remote Diagnostics and Troubleshooting.
  • 3. Remote Optimization of Device Performance and Data Backup.

Frequently Asked 
Questions

  • 1. Which products support Remote Service?

    Answer: HUAWEI smartphones and HUAWEI Matebooks that released in 2014 or afterwards will support Remote Service. Older models cannot utilize this.

  • 2. From where can the remote service APP be downloaded?

    For mobile phone

    Method No.1: Search the Google Play Store for "remote service", then download and install.

    Method No.2: Download Link https://play.google.com/store/apps/details?id=com.rsupport.rs.activity.huawei.

    Method No.3: Scan the following QR code to download and install.

    For PC

    Get service direct on page https://eu.huaweiremoteservice.com/.

  • 3. Do I need to pay for this service?

    Answer: The APP software is currently free of charge and using it over a WI-FI connection will not incur any cost, however, over a 3G (or 4G) data connection, the remote connection will consume some data bandwidth. The local carrier operator will charge a fee in accordance with your data network plan.

  • 4. Is my personal data secure?

    Answer: Data transmissions are secured by encryption processes (AES data encryption and SSL encryption). All key usage rights are granted with your consent. You can discontinue desktop sharing or remote service at any time during the remote service session by locking the screen or terminating remote service.