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HUAWEI ANSWERS

The contents of this page are not applicable to the HUAWEI P40 Series, Mate 30 Pro, Mate Xs or MatePad Pro.
Please follow this link to the dedicated page for these products. HUAWEI Mobile Services - Answers



SECURITY UPDATES AS NORMAL



USE OF TOP APPS AS NORMAL



USE AS NORMAL



2-YEAR WARRANTY AS NORMAL

The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.

Our commitment to you

 

At Huawei, we always put our consumers first, regardless of the challenges we face.

All Huawei smartphones, tablets and PCs will continue to receive security patches, Android updates and Microsoft support. All devices continue to be covered by our manufacturer’s warranty and will receive full service support accordingly.

Our most popular current devices, including the P30 series, will be able to access Android 10. 

We fully appreciate that you may have additional questions. You can find answers to the most common points of confusion and rumours below. If your queries relate to the P40 Series, Mate 30 Pro, Mate Xs or MatePad Pro please click here. 

#1 - Will Huawei smartphones and tablets continue to get software and security updates?

Ongoing security and software updates will continue to be provided to keep Huawei smartphones and tablets secure and up-to-date.

#2 - Will the Android experience change on my Huawei smartphone or tablet?

We continue to work closely with our partners to ensure our consumers can always enjoy the best possible experience. Android will not be automatically uninstalled from Huawei smartphones and tablets. 

#3 - Will Huawei users continue to be able to download or use apps like WhatsApp, Facebook or Instagram?

For all Huawei smartphones and tablets, WhatsApp, Facebook, and Instagram apps can be downloaded and used as normal.

#4 - Will Windows continue to work on Huawei PCs?

We can confirm that Huawei devices with Microsoft software will be upgraded and supported

#5 - If you reset your Huawei smartphone or tablet, will you be able to continue to access Android Services and Google Apps?

If you reset your Huawei smartphone or tablet to factory settings (except Mate 30 Pro, Mate Xs or MatePad Pro), Android Services and Google Apps can still be downloaded and used as normal

For Mate 30 Pro, Mate Xs and MatePad Pro further info can be found here. 

#6 - Due to the current situation, will you continue to have the same warranty on Huawei smartphones and tablets?

Nothing has changed. Huawei provides after-sales service as before, in accordance with the existing warranty policy.

#7 - Will Huawei smartphones and tablets have the same functionality as usual?

All Huawei smartphones and tablets (Except Mate 30 Pro, Mate Xs and MatePad Pro) will continue to function as they currently do.

For Mate 30 Pro, Mate Xs and MatePad Pro further info can be found here. 

#8 - Will Huawei continue to sell smartphones?

Huawei will continue to sell smartphones. Furthermore, we will continue to invest in research and development to deliver leading innovation and the best possible smartphone experience. 

#9 - Will the P30 and P30 Pro get access to Android 10?

Our most popular current smartphones, including the P30 Series, will be able to update to Android 10. We have been working with third parties for many months to ensure devices will be able to receive Android 10 updates.

 

Technical preparations and testing have already begun for the following devices: 

 

• P30 Pro

• P30

• Mate 20

• Mate 20 Pro

• PORSCHE DESIGN Mate 20 RS

• P30 lite

• P smart 2019

• P smart+ 2019

• P smart Z

• Mate 20 X

• Mate 20 X (5G)

• P20 Pro

• P20

• Mate 10 Pro

• PORSCHE DESIGN Mate 10

• Mate 10

• Mate 20 lite

• nova 5T

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