Physical copy/in-store purchase:
If you have a scanner, you can simply scan your proof of purchase and save it to your computer ready for it to be uploaded.
If you do not have a scanner, take a picture of your proof of purchase with your mobile phone, digital camera or tablet. You can then transfer the document to your computer by emailing it to yourself or saving it via USB. If you are submitting your claim using your tablet or phone, simply upload the image straight from your device’s photo library.
Digital copy/online purchases:
Simply take a screenshot of your proof of purchase and save it to your computer as a PDF or JPEG format. You can save your proof of purchase as a JPEG, by simply pasting your screenshot into Microsoft Paint and saving it to your computer as a JPEG.
Alternatively, you can print your proof of purchase then scan it or take a photo as detailed above.
Requirements for documents to be uploaded:
When scanning or snapping a picture of your proof of purchase, please make sure all the required details are clearly visible. If your document is blurred or unclear, this may invalidate or delay your claim.
Proof of purchases must be sent as a PDF document or JPEG image file and must not exceed the maximum file size of 20Mb.