Purchase a new Huawei MatePad Pro between 8^st October 2020 and 4th November 2020, from qualifying retailers then wait 14 days from your date of purchase. When the wait period is over, submit a claim for your promotional gift between 23rd October and 19th December 2020.

View our How It Works page for further details on this Promotion.

You can claim up to 5 times (once for each purchase of a qualifying Huawei MatePad Pro). If you are a business user, however, you can submit a total of 10 claims within the promotional period.

Unfortunately, we can only offer a reward for purchases of Huawei MatePad Pro during this promotional period.

Physical copy/in-store purchase:

If you have a scanner, you can simply scan your proof of purchase and save it to your computer ready for it to be uploaded.

If you do not have a scanner, take a picture of your proof of purchase with your mobile phone, digital camera or tablet. You can then transfer the document to your computer by emailing it to yourself or saving it via USB. If you are submitting your claim using your tablet or phone, simply upload the image straight from your device’s photo library.

Digital copy/online purchases:

Simply take a screenshot of your proof of purchase and save it to your computer as a PDF or JPEG format. You can save your proof of purchase as a JPEG, by simply pasting your screenshot into Microsoft Paint and saving it to your computer as a JPEG.

Alternatively, you can print your proof of purchase then scan it or take a photo as detailed above.

Requirements for documents to be uploaded:

When scanning or snapping a picture of your proof of purchase, please make sure all the required details are clearly visible. If your document is blurred or unclear, this may invalidate or delay your claim.

Proof of purchases must be sent as a PDF document or JPEG image file and must not exceed the maximum file size of 20Mb. 

This is likely to be for one of the following reasons:

·   You have missed the claim window for this promotion

·   Your purchase date is outside the promotional period

·   You are too early to claim for this promotion

Please refer to your proof of purchase for your purchase date. View the Terms and Conditions of this promotion for more information about the claim period.

First, prepare your documents for upload as described above. You can then upload your proof of purchase when asked during the claim process by following these steps:

To upload the document(s), select Image of SN number and Image of purchase invoice/receipt, then simply locate the file that you want to upload and click Open. The name of the document selected will then be displayed on the web page. Make sure this is the correct document then select Upload.

If you would like to add more documents, you just need to click Add item then repeat this process. The documents will be listed as you add them. If you select the wrong document at any point, you can remove it by clicking the delete button (indicated by the Bin icon). 

Your claim will be checked by one of our agents and we will email you with an update as soon as we can (subject to, any disruptions or delays). 

You can also check the progress of your claim any time you like using the Form function on this website.

Please check the email account you provided on your claim form for emails related to this promotion. Make sure you check your junk or spam email folder. Alternatively, you can get a live update on your claim using the Form function on this website.

This means that your claim is missing some information and is currently on hold. It may be that we were unable to find the necessary details on your proof of purchase or that there were some issues with the information you entered on the claim form. For more details, please see your email.

Common reasons for this type of request:

·   Proof of purchase was not legible

·   Proof of purchase did not show the price paid, or products purchased or the retailer where you purchased the product from

·   Document uploaded was not an acceptable proof of purchase

·   Additional documentation is needed to support your claim (e.g. an order confirmation was supplied which did not show the purchase was completed in which case we ask to see a delivery note or invoice)

·   SN number entered on your claim was invalid

We endeavour to dispatch your MatePad Pro M-Pen and Keyboard Cover within 30 days of your claim being validated.

If you have received an email to confirm the validation of your claim, then you can rest assured we are getting your reward ready to send it to you as quickly as we can. Please refer to the Terms and Conditions of the promotion for reward timeframes.

Check the email account you provided on your claim form for updates related to this promotion. As soon as your reward is out for delivery, we will notify you by email. Make sure you check your junk or spam email folder.

You can also check the progress of your claim any time you like using the Form on this website.

If you have not received your tracking code, please contact our Team for assistance.

We take the utmost care in ensuring all rewards are received as quickly and as carefully as possible for you to enjoy. However, if you find your reward is faulty upon delivery or develops a fault within 31 days of delivery, please contact our team and we will be happy to assist you with a replacement free of charge.

If your reward develops a technical fault after this timeframe, please contact the Huawei Warranty team. They can help you with having your reward repaired or replaced. Please visit the Huawei Warranty page for full details and contact information.

Our Promotional Support Team will be happy to answer any questions you may have regarding this promotion. Please contact us via email at matepadgift@huaweipromo.co.uk or via telephone by calling 0330 054 2399.