FREQUENTLY ASKED QUESTIONS

  • How do I participate in this promotion?

  • How many times can I participate in this promotion?

  • My product is not listed as a qualifying product. Is it eligible for the promotion?

  • How do I prepare my proof of purchase to upload during the claim process?

  • Why can’t I select my purchase date?

  • How do I upload my proof of purchase?

  • I have just submitted a claim. What happens next?

  • I have submitted a claim but I haven’t received any further updates. What should I do?

  • I have received a missing information email. What does this mean and what do I have to provide?

  • How long will it take to receive my Promotional Gift?

  • Why have I not received my Promotional Gift?

  • My gift has a fault. Who do I contact for assistance?

  • I have a query regarding this promotion, who can help?