Why can't I download the update on my phone?

Applicable products:

All

Start With
If you can't download the update package or the download doesn't go beyond 0%, try clearing the System update cache.
Follow these steps
Step 1
Go to Settings, open Apps Notifications and select Apps.
Step 2
Select System Update, Storage and then tap Clear Data and Clear Cache.
Step 3
After the data cache is deleted, try again to update the device by going to Settings, System and then System update.
Done
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