Thank you for choosing the Huawei support service

Please spare a few seconds to answer our short survey

You may receive a push notification similar to the one below. Please share your thoughts and help us improve your experience


Q. When will I receive the survey?

A. You will receive up to two surveys. The first survey will normally be sent out within a month after you have activated your new Huawei smartphone or tablet. The second survey will be sent out six months after.

Q. What are the preconditions for receiving this survey?

A: Follow the two steps below to find out how to receive this survey:

1.Activate the "User Experience Improvement Plan"

2. Activate notifications in the Support app

The information obtained through this survey will be treated according to the European Regulation no. 679/2016(GDPR) and will not be shared with third parties.