2017/05/24

A Diamond Offering To Satisfy Customers Important Needs

Johannesburg, South Africa – 24 May 2017: HUAWEI has introduced the new Diamond Service offering as part of customer after care service. The HUAWEI Diamond Service will be available with all our premium devices.

This offering includes 2*screen damage protection, free collection and delivery service with a dedicated VIP contact centre support.

HUAWEI have chosen to discontinue the free board replacement service due to research which has been conducted on customer behavior.

“When we launch a product we investigate our service offerings which we have variety off and the offerings are dependent on different criteria’s,” said Zhao Likun, Country Manager for HUAWEI Consumer Business Group South Africa.

“We opted to discontinue the board replacement service and add what we feel is a differentiating service which adds more value to the consumer,” he said.

The introduction of the Free collection and delivery as well as dedicated VIP Call centre is an extreme unique service , these days consumers do not have to take time out of there busy schedules to drive to a service centre so we have chosen that we will come to you and collect and deliver your device once repaired.

The collection delivery service allows us to not only reach out to people in central areas but gives us the opportunity to reach people across the country.

A dedicated VIP contact centre allows our customers to obtain dedicated service by a skillfully trained consultant. On a device which offers multiple enhanced features it requires a dedicated support team which has gone through vigorous training to answer all questions and at HUAWEI we believe that we can cater to this customer need.

We offer an additional touch of class to your device by personalising your prize possession with an engraving of your choice.

We feel these service offerings add more value to the consumer as customer satisfaction is a key part in our strategy and we aim to make the customer feel they are receiving the premium treatment for a flagship smartphone which they have purchased.

The HUAWEI P10 and HUAWEI P10 Plus are now available from an RRP of R 12,999 for the P10 and P10 Plus R 13,999 at all operator channels.

In addition, The HUAWEI P10 and HUAWEI P10 Plus have a created a lot of buzz after their launch and received numerous awards, namely the “Best of MWC 2017: Best Smartphone” award by the Android Authority, the “Best Phone” award by Digital Trends ,TIPA Awards 2017: “Best Photography Smartphone 2017” and the “MWC 2017 Awards: Best Phone” award by T3.

For more information please visit: http://consumer.huawei.com/za/