Privacy Questions - HUAWEI Kenya

Privacy Questions

Welcome to the Huawei Privacy Questions Portal. Here, you can exercise your data privacy rights and reach out to us with any questions regarding the processing of your personal data. To get started, please select your country/region and the product or service related to your enquiry.

We store your data securely, adhering to all relevant legal and regulatory requirements, to ensure optimal security and performance. We process and retain your data for up to six (6) years from the time we receive it through this portal, unless the applicable law mandates a different retention period, either longer or shorter.

For enquiries not related to your personal data, such as issues with a defective product, suggestions for improvement, or other questions or concerns, please call our service hotline. Click here to find the hotline number for your country/region.

Please fill in the following form to contact us

Region *

Country/Region *

Please select what your enquiry is about* *Change

Huawei Mobile Services

Huawei ID, Health, Cloud, AppGallery, AppAdviser, Themes, Video, IAP, Music, Wallet, etc.
E-Commerce

Online shopping, forum.
Local Huawei Sales, Promotion and Repair Services

Presales, cashback, lottery, social media, official website, hotline, online chat, email, and on-site repair, etc.
Device

Terminal Device, EMUI, Mobile phone, Tablet, Wearable device(Watch/Band), PC, WiFi router, etc.

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Issue type * Change

After-sales service, Product faults, Recommendations, Queries, Complaints, etc.
Privacy issue inquiry
Privacy issue complaint
Execution of data subject rights
Data breach incident report
Other privacy issues
Contact DPO
Contact the designated representative

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Change

I want to use my data privacy rights or to ask about the processing of my personal data
1. I have a HUAWEI ID:
  
  If you have a HUAWEI ID, Please click here to use your rights.
  
  I want to submit my privacy request using an online form
2. I don’t have a HUAWEI ID:
  
  I want to submit my privacy request using an online form
I want to report a data breach.

If you suspect that your personal data has been unlawfully leaked, destroyed, changed, stored or transmitted due to a security breach on our side.
I want to contact the Data Protection Officer.
I have another question or request, not related to privacy.
1. e.g. recover password or change Huawei ID phone number or email address.
2. • For "Recover password" or "Change account " requests, please use the self-service function in your HUAWEI ID/Account center/Security center.
3. • If the self-service function does not resolve your issue, please call service hotline or submit your request by using the form below.

For more information about how we process your data and about your rights, please read the privacy statements of HUAWEI Mobile Services

Aspiegel SE, 3rd floor, Mespil Court, Mespil Road, Ballsbridge, Dublin 4, D04 E516, Ireland.

Huawei Services (Hong Kong) Co., Limited, Room 03, 9/F, Tower 6, The Gateway, No.9 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

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In order to help us process your request or to answer your questions, please describe your request, issue, or question in detail.

Enquire *

Please enter a valid email address.

Email *

Huawei ID *

Email address or phone number used for registering HUAWEI ID. You can find it on your mobile device by going to Settings > HUAWEI ID

Verification Code *

Submit

In order to provide network location services, we may collect certain information about Wi-Fi routers detected by your device if you have enabled Location Services. This involves collecting and storing information such as, the MAC addresses of Wi-Fi routers as well as their corresponding locations, so we can use that information to estimate the location of the device (for the purpose of providing network location services). We only use this information for providing network location services and do not use it to identify the owners of the Wi-Fi access points. However, if you do not want information about your personal Wi-Fi router to be included in our crowdsourced database, you may opt out by adding text "_nomap" to the end of your Wi-Fi network's name.

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