A message is displayed indicating insufficient storage space when I switch between user accounts on my HUAWEI phone/tablet

Applicable products: Tablet,Smartphone
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A message is displayed indicating insufficient storage space when I switch between user accounts on my HUAWEI phone/tablet

Problem:

When the user tries to switch to PrivateSpace or another user account, their phone/tablet displays a message indicating that storage space is insufficient.

Cause:

Avoid switching between user accounts when the internal storage space of your phone/tablet is less than 500 MB or the available storage space is less than 5%, to avoid app running failures.

Solution:

  1. Do not restart the device. Access the system with the current user (sub-user) account, back up data, and clear the space, to release sufficient storage space. Then try again.
  2. If you have restarted your device and cannot access the system with your sub-user account, follow the steps below:
    1. Unlock with the Admin account, back up data, and clear the space on your device. You can use Phone Manager/Tablet Manager to clear the space and also to back up your data to a personal computer or the cloud.
    2. Go to Settings > Users & accounts > Users to delete unnecessary sub-user accounts.
    3. If the issue persists, back up your data and take your device and the proof of purchase to an authorized Huawei Customer Service Center for assistance.

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