It feels strange when rotating the watch crown (the Power button)

Applicable products: HUAWEI WATCH D,HUAWEI WATCH GT 3 Pro,HUAWEI WATCH GT Runner,HUAWEI WATCH GT 2e,HUAWEI WATCH GT,HUAWEI WATCH FIT,HUAWEI WATCH GT 3(42mm elgant leather strap、huawei watch gt3 46mm elite、huawei watch gt3 42mm elgant milanese strap、huawei watch gt3 46mm active、huawei watch gt3 46mm classic、42mm active),HUAWEI Band 10,HUAWEI WATCH GT Cyber,HUAWEI WATCH 4,HUAWEI WATCH 5,HUAWEI WATCH 3,HUAWEI WATCH 4 Pro,HUAWEI WATCH D2,HUAWEI WATCH 4 Pro Space Edition,HUAWEI WATCH FIT 4,HUAWEI WATCH GT 5 Pro,HUAWEI WATCH FIT 3,HUAWEI WATCH FIT 2,HUAWEI WATCH | ULTIMATE DESIGN,HUAWEI WATCH 3 Pro,HUAWEI WATCH Ultimate,HUAWEI WATCH FIT 4 Pro,HUAWEI WATCH GT 5,HUAWEI WATCH GT 2,HUAWEI WATCH GT 4,HUAWEI WATCH GT 3
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It feels strange when rotating the watch crown (the Power button)

If this issue occurs, perform operations based on the following scenarios.

The watch crown shakes from side to side

Since the rotating crown has a rotating function at the same time, there will be a certain movement gap between the crown and the case, so the rotating crown will shake under external force. This phenomenon is normal and will not affect the function of the object; , Huawei has passed its own test and test function inspection, please rest assured to use.

The watch crown rotates too easily

Different watch crowns feel differently when rotated, but this will not affect the normal use of your watch.

It feels hard rotate the watch crown, it gets stuck, or can't be rotated

The internal structure of the watch crown is coated with lubricant. If the watch crown is not used for a long time, the lubricant will solidify and needs to be physically activated. New watches need time to get used to the lubricant.

There is an assembly gap between the watch crown and the case. Foreign objects such as debris, emulsion, cola, soy sauce, coffee, sweat, and sand may enter the watch crown, hindering the rotation of the watch crown. It is recommended that you regularly clean and take care of the watch crown.

If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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