Unable to view the location of my HUAWEI WATCH 4 Series device in the Find Device app
Applicable products：
HUAWEI WATCH 4，HUAWEI WATCH 4 Pro，Smartphone，HUAWEI WATCH 4 Pro Space Edition
Applicable products：
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| Unable to view the location of my HUAWEI WATCH 4 Series device in the Find Device app |
Check out this link for details about how to find a connected device nearby using your phone.
If the Find Device app on your HUAWEI phone doesn't show your watch or cannot be used, troubleshoot as follows.
- Check your phone version. This feature is only available on HUAWEI phones running EMUI 11.0 or later.
- Make sure your watch is connected to your phone over Bluetooth.
- Download and install the latest versions of HUAWEI Cloud, Find Device, and Huawei Health from HUAWEI AppGallery. If you have installed these apps, update them to their latest versions.
- If the issue persists:
- Disable and re-enable Bluetooth on your phone, then check that your watch is linked with the Huawei Health app, and try again.
- Disable and then re-enable Find My Phone by going to Find Device > Me, touching your profile picture, and going to Find Device > Find My Phone.
If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.
Thanks for your feedback.