Smart Diagnosis

Troubleshoot your
phone problems

Smart Diagnosis

Smart Diagnosis is a support tool built to diagnose and resolve customers' technical issues. It can easily detect phone status anytime, anywhere, locate phone problems, and provide official version of the troubleshooting method and different solutions based on the problem type to solve most software and setting problems.


One-click detection to diagnose phone problems

It provides full detection coverage, such as hardware, software, calls, network connection, charging, system performance and more. And the detection process is short, quick, and accurate.

One-click optimization to resolve problems

It troubleshoots software and setting faults and provides guidance and repair services for problems that cannot be solved online. If a hardware fault is detected, it provides official entries to more services, such as service center query, hotline service.

Knowledge recommendation to learn more about repair

Related maintenance knowledge is pushed to provide you with more troubleshooting suggestions and skills.

Note: Smart Diagnosis is applicable to EMUI8.0 and later versions

(Tips: Head to Settings > System, select "About phone" and check the EMUI version.)

How to get started

Run HiCare on your device
Select Smart Diagnosis under Quick Services
Click Auto or Manual to diagnose the phone
Click Auto or Manual to diagnose the phone

Get HiCare App for your phone

Scan the QR code to download and install:

Get HiCare App for your phone

Note: HiCare APP is pre-installed in all HUAWEI & Honor smartphones. Alternatively, it can be also searched and updated from HUAWEI AppGallery.


In addition, you need to update the Smart Diagnosis APK as follows:

Run HUAWEI AppGallery -> Manager -> Updates-> Smart Diagnosis , and then click UPDATE
(It will update automatically when the WLAN is connected).

After clicking the link, you will enter a third-party website. Huawei is not responsible and has no control over this third party website.
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