A warning message is displayed indicating abnormal device temperature

Problem:

The phone displays a message, indicating that it will stop working since the temperature is too low or too high.

Answer:

• To improve safety during use, your phone comes with several temperature monitoring points. If your phone's temperature exceeds any threshold, it may power off, restart, or fail to charge. This issue may occur if the temperature of the environment is too high or too low.
• If the warning message is displayed when the temperature of the environment is normal, the temperature monitoring points may be malfunctioning. Back up your data and take your phone and the proof of purchase to an authorised Huawei Customer Service Centre for assistance.