Terms And Conditions

Terms and Conditions of Mainboard Fixed-Price Activity

1. 1. Introduction on Mainboard Fixed-Price Activity

   1. 1.1 Definition

   1. A: To further improve service quality and give a sincere feedback, Huawei concerns consumer using experience and specially launches “Mainboard Fixed-Price Activity”. During the Activity, the designated models can enjoy the fixed-price from AED 79 to change the mainboard. While the out-of-warranty mainboard repair price is decreased, you can also acquire a more considerate and convenient service offered by the Huawei official channel. And this Activity can last only when the stock is available, so first come, first served.

   2. 1.2 Participation Conditions

   1. A: Hello, if there is an in-warranty man-made damage or an out-of-warranty mainboard fault when using the device, and also no private disassembly or repair has been detected, then you can participate in this Activity. The detection results should be subject to the Service Center.

      Note: The Service Center will detect the out-of-warranty mainboard faults, which include but not limited to the following issues:

      1. The device has no signals;
      2. The Bluetooth or Wi-Fi cannot be connected;
      3. The device cannot be charged.

   3. 1.3 Applicable Models

   Model Name	Price (AED)
   HUAWEI Y5 2017	79
   HUAWEI Y6 Pro
   HUAWEI Y7 PRIME
   HONOR 5X	99
   HONOR 8
   HONOR 8 lite
   HUAWEI nova 2 plus
   HUAWEI P10 lite
   HUAWEI P8 lite
   HUAWEI P9 lite
   HUAWEI Mate 8	129
   HUAWEI Mate s
   HUAWEI P10
   HUAWEI P10 Plus
   HUAWEI P9
   HUAWEI P9 Plus
   HUAWEI Mate 9 Pro	149

    

   Limited by mainboard supplies, service policies and other factors, the Mainboard Fixed-Price Activity can only cover some models. And we will keep on improving our service to add more models to the list and let more consumers enjoy this Activity.

   4. 1.4 Applicable Service Centers and Activity Time

   1. A: Hello, you can enjoy this Activity in every Huawei Customer Service Center throughout the country. And the Activity Time will last from Oct 16^th to Nov 16^th, which can be confirmed from the latest news of Huawei Consumer BG Official Website. Thank you.

   5. 1.5 Data Safety and System Compatibility

   1. A: For the data safety, please back up the important data before participating in the Activity. And please rest assured that the phone performance will not be affected after changing the mainboard.

2. 2. The Usage of Mainboard Fixed-Price Activity

   1. 2.1 What do I need to prepare before participating in the Activity?

   1. A: For the data safety, please finish the following preparations before participating in the “Mainboard Fixed-Price Activity”.
      1. Back up the personal data (photos, contacts and call logs);
      2. Clear the phone or tablet lock-on passwords;
      3. Disable the “Find my phone”;
      4. Remove the SIM Card and SD Card of the phone.

   If other third-party’s data needs to be backed up, please be subject to the backup methods given by their Apps.

   2. 2.2 How can I participate in this Activity?

   1. A: You can participate in the Activity by services of Appointment, Walk-in, Postal Repair or Door to Door (supported by some areas only).

   3. 2.3 How to calculate the warranty after changing the mainboard by this activity?

   1. A: For the mainboard changed during the Activity, we offer 90 days warranty or extend the host warranty, and the longer one shall prevail.

   4. 2.4 Is there any quality guarantee for the mainboard changed by this Activity?

   1. A: The “Mainboard Fixed-Price Activity” only uses the original mainboards, and all the engineers of Huawei Authorized Service Centers have been through product trainings and verifications of professional repair abilities. Moreover, all these changed mainboards will be offered at least 90 days warranty. Please feel free to enjoy.

   5. 2.5 Can I participate in this Activity during the Service Day?

   1. A: Mainboard Fixed-Price Activity and Service Day Campaign can be enjoyed at the same time.

   6. 2.6 How much time is needed to change the mainboard?

   1. A: The required time for changing the mainboards should be subject to the actual needs of Huawei Customer Service Center. If needed, you can apply for the loan phone from the Service Center during changing the mainboard.

3. 3. Solutions on Abnormal Issues of Mainboard Fixed-Price Activity

   1. 3.1 How to check the information of this changed mainboard?

   1. A: After changing the mainboard, you can check its information by the following methods: HiCare > Me > My Device

   2. 3.2 What to do if the problems persist after changing the phone mainboard?

   1. A: If your phone still has mainboard-related issues after changing a new one, please go to the nearby Huawei Customer Service Center for detection. If the mainboard is within warranty and the device is detected to have a non-human performance fault, the Service Center will change a new mainboard for free.

   3. 3.3 Why my phone cannot participate in this Activity?

   1. A: We’re sorry that your phone is not covered this time. However this is the first batch of models launched with this activity. Please stay tuned on HiCare for more models to be launched in future.

   4. 3.4 Can the invoice be issued after participating in this Activity?

   1. A: You can issue an e-invoice or a paper invoice. And the Huawei Authorized Service Center will issue the invoice based on the actual repair payment. Normally, the invoice will be issued within the business hours, however, it may be extended for one to two days during the period of declaring dutiable goods at the beginning or end of each month, and even it could be extended for three to five days if the Service Center has used all the invoices. Anyway, if you meet the special situations and cannot acquire the invoice, the Service Center will come and communicate to find an agreed solution. Please understand.
   
   
   1. Limited Quantity Only. First Come First Serve.