[UAE] Trade-in Offer Policy
| [UAE] Trade-in Offer Policy |
1 Service Profile
1.1 What is Trade-in Offer?
This offer comprises a Trade In (“Trade-In”) by which customers are welcome to Trade-In their current smartphone, tablet, smart watches or PC “laptops” devices from selected brands (“old device(s)”) with any new HUAWEI device purchased through United Arab Emirates HUAWEI online store (“new device(s)”) for a certain value payable by the Customer. Once the customer completes the Trade-In process, they will receive the estimated agreed amount through cash.
1.2 Why Choose Trade-in Offer?
- Personal Data Protection
- Professional Disassembly
- Trade in your old device and get a decent discount on the new one
- Environment Friendly
1.3 Where to Learn about the Trade-in Offer?
Customers can click here to learn more about Trade-in Offer.
2 Applicability
2.1 Effective Time and Dates of Trade-in Offer
This is a long-term offer. Customers can stay tuned on the HUAWEI UAE official Website to find more details.
2.2 Applicable Countries and Regions of Trade-in Offer
Applicable Countries and Regions |
Non-applicable countries and regions |
|---|---|
The United Arab Emirates |
Regions and countries outside the United Arab Emirates. |
2.3 Applicable Product Category of Trade-in Offer
Item |
Applicable Product |
Inapplicable Product |
|
|---|---|---|---|
Product brand |
Old device(s) |
The applicable brands vary among different product categories. Click here to check. |
Other brands |
New device(s) |
HUAWEI |
|
|
Product category |
Old device(s) |
For any of these devices, you can go through the assessment and receive an immediate price quote based on the device condition from our highest bidder. We accept devices that at least switch on. But we don’t accept devices that are counterfeit or jailbroken. |
|
New device(s) |
|
|
|
Product type |
Officially released products in United Arab Emirates |
|
|
2.4 Applicable Product Models of Trade-in Offer
Old Device(s)
Old devices that are eligible for the Trade-In offer can be viewed by visiting the following link: https://huawei.northladder.net/ “Eligible Device(s)”, each list includes the estimated price for each eligible device.
New HUAWEI Device(s)
You can click here to find the new HUAWEI devices applicable to this trade-in service. Please consult our customer service for more information.
2.5 Applicable Customers of Trade-in Offer
Applicable Customer Type |
Inapplicable Customer Type |
|---|---|
2C Customers |
2B Customers (Carriers, Distributors, Governments and enterprises) |
3 Limitations and Conditions of Trade-in Offer
3.1 Number-of-times Limit of Trade-in Offer
There is no number-of-times limit for participating in trade-in service. HUAWEI provides top-up offer for selected models. Each valid order can participate once.
3.2 Conditions to Avail Trade-in Offer
a. The customer should visit https://huawei.northladder.net/ to initiate the Trade-In process.
b. Customer eligible to participate in this offer within thirty (30) days from his new device purchase date on Huawei Online store United Arab Emirates https://consumer.huawei.com/ae/
c. The Customer shall be at least 18 years old; or have the permission of his/her parent or his/her legal guardian.
d. Customer’s personal data and all kind of data available on the old device (Customer’s Data) must be cleared by the customer prior to handing it over to the courier and the customer shall be fully responsible for the loss of his/her data.
e. Customer shall remove any SIM card and/or memory cards including customer’s data from the old device.
f. Customers can Trade–In up to three (3) devices in one-time transaction.
g. Huawei and its online Trade-In partner shall not accept liability for the loss of any content, data or any other information including customer’s data contained in the old device.
h. By participating in this offer, Customer is aware of the clearance of all content including contact numbers and customer’s data stored on the old device and customer shall bear full responsibility of any damages caused by such loss of customer’s data.
i. Huawei associated partner shall not be liable for any costs or damages that may incur because of the loss of data, therefore Huawei and its partners including the Trade-In associated partner, and Huawei employees, affiliates and branches shall not be liable for any costs or damages that may incur because of the loss of customer’s data thereof.
j. The customer evaluates his/her eligible device(s) via the http://huawei.northladder.net in order to receive the initial estimation. The final estimation will be decided by the online Trade-In partner appointed by Huawei upon the collection of the old device. customer understands and agrees that by participating in this Trade-In offer, the customer may not avail this offer if Trade-In partner’s assessment of the old device differs from the grade submitted by the customer and may result in forfeiting its illegibility for the offer.
k. Customers agree to provide necessary their identification details with Huawei associated Trade-In partner in order to provide Trade-In Offer service.
l. In order to validate the Trade-In and payment, customers agree to provide necessary the order number of the newly purchased device with the online Trade-In Huawei associated partner Website.
m. NorthLadder and Huawei shall be entitled at their own sole discretion and subject to applicable laws, to terminate or modify the offer or to modify these Terms and Conditions at any time prior the offer period or during the offer period within a reasonable advance notice.
n. Neither the Huawei, nor any other person or party associated with the offer, their associated companies, agents, contractors and any of its personnel involved in the offer, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the above offer or from claiming offer or after claiming the offer.
o. Customer data shall be processed for lawful purposes directly related to the running of this Offers including but not limited to any administrative matters to facilitate the management and organizing of this Offers. Data collected via this offer will not be used for any other purpose other than for the Campaign only in accordance with our Privacy Policy.
p. By participating in this offer, the customer accepts that any dispute which is directly or indirectly related to these Terms and Conditions or to his/her participation in the offer, will be subject to, the governed and construed laws and regulations of the of United Arab Emirates and such disputes shall be resolved by the competent courts in Dubai.
4 Charges of Trade-in Offer
Customers can click here to check the charges of Trade-in Offer.
5 Instructions for Customers
- The customer(s) shall purchase the new device by placing an order on HUAWEI Online store United Arab Emirates and get the HUAWEI purchase order number.
- https://huawei.northladder.net/ae-en/ >> >
- Fill in the information to schedule free home pickup for old device(s).
- After the customer(s) complete the evaluation, back up the data and keep the old device ready, a collection will be arranged within 3-5 working days, and declare the final physical evaluation as a necessary requirement to be eligible for the Trade-In offer.
- Once the customer completes the Trade-In process, they will receive the estimated agreed amount through cash.
6 FAQ
How to evaluate the device value?
– Visit huawei.northladder.net and select the device you want to trade-in to get quotes.
– Schedule a free home pick-up of your old device to make the process more convenient for you.
What about my data?
We understand data privacy is a genuine concern. We recommend that you do a factory reset before handing over the device.We could also erase data on your phone and tablet for free, using internationally approved software (used by leading brands in the USA and Europe). The data erasure will be done in your presence and takes an average of 2 to 3 minutes. Once completed we will instantly send you a data wipe certificate as proof of data erasure.
How is the data wipe done?
We provide data wipe for both Android and iOS following the below method:
- Android Erasure:
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
- iOS Erasure:
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
How do I know I am getting a good price?
Our competitive prices are based on bids placed by dealers. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.
Can the agent refuse to take my device?
We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. The price you see is the price you get. It’s fast, easy, and no haggling! Based on the final condition given by the agent, you can choose to accept or refuse to trade your device. The last call is in your hand.
What are the documents required for the deal?
You can use any of the following in original (no copies or photos):
– Emirates ID
– Driving license
– Passport
What does the condition of my device mean?
There are three different grades that determine the condition of your phone: Flawless, Average and Below Average and four grades to determine the condition of your laptop: Flawless, Average, Below Average and Screen Damage. These grades are based on the appearance and functionality of your device. It is important to accurately understand the condition and features of your phone or device to ensure a smooth and efficient process, as the condition of the device will affect the offered price.
What do you do with my device?
Your devices are sold to dealers across the UAE who repair them and sell them to customers, thus extending the life span of the device and promoting a sustainable and circular economy. For your safety we now provide FREE internationally approved, military-grade data wipe service along with a digital data wipe certificate.
Do I need to include my accessories to trade in my device?
For mobile phones and tablets, we do not require any accessories. However, for laptops and smartwatches, the charger is mandatory.
How do I book a home pickup to trade in my device?
– Go to huawei.northladder.net and select the device you wish to trade.
– Enter your personal details, including your location and preferred pick-up date.
– Verify that all your details are correct, and click the “Trade-in Now” button to complete the transaction.
How does the home pickup service work?
– Once you confirm your request to trade your phone or any other device, you receive an email with a QR code and with your unique 13-digit reference code.
– Our agent will call you within 24 hours and schedule a home pick up at your convenience.
– Once the home service agent assesses your device, he/she will confirm the price based on the condition of your phone.
– If you agree to the price the home service agent will handover the amount in cash.