Question 1

Are there any requirements for applying to Tabby?

Accepted Answer

The minimum age to participate is 18 years old and you must have an ID (for UAE). Choose Tabby during checkout and we will guide you through the process.

Question 2

Is Tabby a secure option to utilize?

Accepted Answer

Tabby has been granted permission to function within the Regulatory Sandbox Environment of the Saudi Central Bank in KSA, and is additionally certified by PCI DSS.

Question 3

How does Tabby works on HUAWEI Online Store?

Accepted Answer

Tabby is a payment solution that allows customers to split their purchase into 4 equal monthly payments without any interest or fees. To use Tabby1-select Tabby as your payment option at checkout2-Link any debit or credit card and get an instant approval3-Pay only 25% of the purchase upfront, and Tabby will remind you about the remaining installmentsTabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa). Prepaid cards are not accepted.

Question 4

How does Split in 4 workS on HUAWEI Online Store?

Accepted Answer

Split in 4 works like this: Tabby will split your order into 4 equal payments, and collect 1 payment when your order ships, 3 payments are collected every month and will remind you every month. There is never any interest charged.

Question 5

Are there any specific categories of products that are excluded from Tabby's Buy Now Pay Later option?

Accepted Answer

No, there are no specific categories of products that are excluded. However, some individual products may not be eligible, the eligible products will have marks indicating that Tabby installments option is available.

Question 6

What is the maximum amount for an instalment plan purchased from the HUAWEI Online Store?

Accepted Answer

The maximum limit for instalment plans :UAEUp to 3,000 AED for new members registered that dayUp to 8,000 AED for registered members

Question 7

I received an error when trying to make a payment. What should I do?

Accepted Answer

‧ Make sure that you have the latest version of Tabby’s app.‧ Make sure that you have sufficient funds.‧ Make sure that you entered all card information correctly.‧ Try again with another card.

Question 8

How can I increase my chances of being approved for more purchases with Tabby?

Accepted Answer

Maintaining a good payment history with Tabby can improve your chances of being approved for additional purchases. Additionally, the length of time you have been using Tabby to shop may also be a factor.

Question 9

Will paying off negative balances on unpaid purchases help increase my approval chances with Tabby?

Accepted Answer

Yes, settling any negative balances on unpaid purchases may positively impact your approval chances when using Tabby for future purchases.

Question 10

Can having multiple Tabby accounts affect my approval chances for HUAWEI purchases?

Accepted Answer

It is important to note that each time you use Tabby, a new approval decision is made. Having multiple Tabby accounts may potentially impact the approval process.

Question 11

What happens if I fail to complete the Tabby checkout?

Accepted Answer

If you fail to complete the Tabby checkout, your order may not be processed, and you may not be able to proceed with your purchase. We recommend contacting us to discuss alternative options or to resolve any issues you may be facing.

Question 12

Can I pay before the due date?

Accepted Answer

Yes, there is no limit to the number of early payments you can make. You are welcome to make multiple early payments if you wish to settle your balance sooner. To log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.

Question 13

What steps do I need to follow to change the card for payment?

Accepted Answer

Yes, you can change the card used to make a payment.To change the card for payment, please follow these steps:  1. Log in to the app or Tabby.ai  2. Select the ‘My Payments’ tab  3. Select ‘Change card’ and enter your new card details

Question 14

How will I be notified about my payment due date after placing an order with Tabby?

Accepted Answer

After receiving your order, Tabby will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Tabby account on the app or Tabby.ai.

Question 15

What should I do if I haven't received my order when the payment is due?

Accepted Answer

If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.1. Track your deliveryUse the tracking number provided by HUAWEI for updates on your order’s estimated delivery date.2. Contact HUAWEIIf no shipping information is available or your delivery is delayed, please contact HUAWEI directly.3. Let Tabby know you haven’t received your order‧Login to your account on Tabby’s app.‧Tap on the ‘My payments’ tab.‧Find and tap the order you haven’t received.‧Tap ‘Need help with your order?‧Choose ‘My order is not delivered’ and contact Tabbt.Please reach out to Tabby by writing to help@tabby.ai

Question 16

What happens if I miss a payment on HUAWEI purchases with Tabby ?

Accepted Answer

Tabby is committed to responsible spending which is why every purchase is carefully considered before approval. You will receive regular reminders before any due payments to avoid missing them. If Tabby is unable to collect payments on the scheduled day, you will no longer be able to make purchases with Tabby until dues are paid. Collection fees vary by country:UAEA collection charge of 15 AED is charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 30 AED will be added. If the payment remains due for another two weeks, an additional 30 AED will be added to the overall payment.

Question 17

Will I be auto-charged by Tabby when my payment is due?

Accepted Answer

Yes, if you pay with a credit card (Visa / MasterCard / Mada).

Question 18

What is HUAWEI's policy for returns and cancellations with Tabby?

Accepted Answer

All refunds will be issued according to the HUAWEI’s policy for returns and cancellations. Once HUAWEI has registered your return or cancellation with Tabby, your refund will be processed. Here’s what you can expect with your refund-If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted against accordingly.-If the refunded amount is more than the remaining payments, then the remaining payments will be cancelled and the rest will be refunded.