HUAWEI Express Repair Service Terms & Conditions
Effective 4th December 2023
Dear Valued Client
Thank you for booking your device in for repair via our Collection and Delivery this service is paid for by HUAWEI. We know how important your device is to you and we just want to let you know we are taking extra special care of it and our team is working on getting your device back to you as soon as possible. Please read below repair service terms and conditions.
1. Introduction
  1. 1.1 HUAWEI Express Repair Service is organized and managed by HUAWEI Technologies Africa (Pty) Ltd (“HUAWEI”), including affiliates and subsidiaries (collectively referred to as the “Organizers”).
  2. 1.2 This service is comprised of:
    • • Collection from user within the Republic of South Africa;
    • • Device repair;
    • • Delivery to User;
    (“collectively referred to as the “service”)
  3. 1.3 The service is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.
  4. 1.4 By participating in this service, all Users agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.
  5. 1.5 This service is ongoing
  6. 1.6 The service is exclusively applicable to HUAWEI Users within the Republic of South Africa. (No cross - border collection & Delivery)
  7. 1.7 By making use of the service, you consent to the Organizer accessing your device, which may include access to any data (personal or otherwise) on your device.
2. To ensure the privacy and safety of your data, it is advisable that
  1. 2.1 Users back up all, including but not limited to existing data, software, programs, applications, images, videos, recordings phonebook and then erase this from the device.
  2. 2.2 Users must take note any data (personal or otherwise) remaining on their device which maybe accessible by HUAWEI during the repair process and for the purpose of performing the service.
  3. 2.3 The screen lock on the device is disabled.
  4. 2.4 All removable storage media, such as SIM or Memory Card is removed.
  5. 2.5 The Organizer and its authorized service centers will not be responsible for any loss whatsoever of data, software, programs or SIM or Memory Card should this not be backed up, and erased as stipulated above in clauses 2.1 and 2.2.
  6. 2.6 To ensure the safety of the device during transit please do the following:
    • 2.6.1 Please ensure that you package the device in a safe and secure manner to prevent any damage during transit.
      (The User/ Sender is responsible for packaging their device to avoid damage).
    • 2.6.2 Please ensure all shipping documents are printed and signed prior to the Organizer’s courier partner, RAM collecting the device.
    • 2.6.3 HUAWEI will not insure your device for loss or damage caused during transit.
  7. 2.7 User’s acknowledge that any personal information including but not limited to name, contact number and delivery address supplied to the Organizers for purposes of this service is provided voluntarily.
  8. 2.8 User data collected via this service will not be used for any other purpose other than for the service only. Unless the User has consented, the Organizers will not sell, exchange, transfer, rent or otherwise make available any Personal Information to other parties and User’s indemnify the Organizers from any unintentional disclosures of such information to unauthorized persons.
  9. 2.9 User data collected via the entry for this repair service will be stored for as long as it is legally required to and in accordance with the Organizer Privacy Policy –
    HUAWEI https://consumer.huawei.com/za/legal/privacy-policy/.
  10. 2.10 If there is no legal requirement, the collected information will only be stored for as long as it is needed.
  11. 2.11 User data collected for repair service will not be used for any other purpose than for this repair service.
  12. 2.12 Participants understand their right to privacy and the right to have their personal information processed in accordance with the conditions for lawful processing of personal information in accordance with the Protection of Personal Information Act 4 of 2013.
  13. 2.13 Participants acknowledge that they understand the purpose for which their personal information is required and for which it will be used.
  14. 2.14 Participants declare that all their personal information provided to the Organizers is accurate and up to date.
3. Devices out of warranty
  1. 3.1 Repairs for devices out of warranty will be charged for.
  2. 3.2 A quotation will be provided to the User before any repair work is done on the device.
  3. 3.3 Should there be any costs for diagnostic work to be performed on the device before a quotation can be drawn up, user’s will be advised of this and the associated costs.
  4. 3.4 No diagnostic work or repairs will be done on the device without receiving the Users’ consent to do so.
  5. 3.5 Any monies outstanding for out of warranty repairs must be paid prior to the device being returned to the User.
4. General Terms and Conditions
  1. 4.1 The Service is ongoing.
  2. 4.2 The service period may be extended or reduced at the discretion of the Organizer.
  3. 4.3 The service, and any terms and/or condition ns surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer. No Users shall have any recourse against the Organizer as a result of any alterations of the terms and conditions.
  4. 4.4 The Organizer reserve the right to extend, reasonably shorten or suspend the time period of the service for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizer notify the Users in a manner that is expedient according to its best ability.
  5. 4.5 The service, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the service, and will be applied and interpreted in the sole discretion of the Organizers Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer No Users shall have any recourse against the Organizer as a result of any alterations of the Terms and Conditions.
  6. 4.6 The Organizers reserve the right to amend the rules and/or terminate this service immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizers for any reason (recognized in law). Notice of such termination shall be published on the Organizer Website. In such event, all Users waive any rights that they may have/purport to have in terms of this service and acknowledge that they will have no recourse against the Organizer whatsoever.
  7. 4.7 In the event of a dispute in regard to any aspect of the service and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.
  8. 4.8 Users indemnify the Organizers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss and/or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the User’s participation in any way whatsoever in this service.
  9. 4.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.
  10. 4.10 South African law shall govern these service terms and conditions and the courts of South Africa shall have exclusive jurisdiction.
5. Collection necessary notes
  1. 5.1 No power fault on laptop
  2. send with the original HUAWEI charger.
  3. 5.2 50 Days Free Screen Repair Claim
  4. If user’s claimed for the 50 days free screen insurance please send an email to claims@huaweicares.co.za or support@huaweicares.co.za ,you may also call 086 086 1111 and choose option 3 on the IVR/options to speak to Huawei cares consultant. The consultant will take up the matter and assist with arranging collection, where after the device will be assessed then a quote issued which User’s will be liable to pay.
  5. 5.3 PROMOTIONS (Battery, Free Screen Protector, Screen Replacement & Main Board) These promotions are ONLY available for walk in customers at SELECTED HUAWEI Service Centers within the Republic of South Africa more detail you can visit this page https://consumer.huawei.com/za/support/
  6. 5.4 COLLECTION ADDRESS
  7. It is in your best interest as the sender of the device to provide the full correct address where the device will be collected from to avoid delays. Please provide Company Name if collection is from a company.
  8. 5.5 Please provide your serial number of your device. It is important that the serial number is provided when logging the collection request corresponds with the IMEI number on the device.
  9. 5.6 Please note that not all HUAWEI Models come with a free screen repair. Please visit https://consumer.huawei.com/za/support/vipservice/ to check the list of devices which have free screen repair.
  10. 5.7 Collection date
  11. Please note that collections occur from Monday to Friday between 8h00 and 17h00 except public holidays and weekends, kindly note that the date provided to us is just for booking purpose, it does not necessarily mean that RAM couriers will come as requested, turnaround time is 24 to 72 business hours(calculated time from creation of logistics order and depending on the collection area.)
  12. 5.8 Alternative number
  13. Please provide us with an alternative number for contacting purposes.


Statement of consent：
1. I agree to provide my personal information to HUAWEI TECHNOLOGIES AFRICA (PTY)LTD (“HUAWEI”) for the HUAWEI repair service .
2.User data collected for the_HUAWEI repair service will not be used for any other purpose than for the HUAWEI repair service .
3. User data collected for the HUAWEI repair service will be stored for as long as it is legally required to in accordance with HUAWEI’S Privacy Policy located at: https://consumer.huawei.com/za/legal/privacy-policy/.
4. I hereby give my consent that HUAWEI may collect, process and distribute my personal information where legally required to do so.
5.I understand my right to privacy and the right to have my personal information processed in accordance with the conditions for lawful processing of personal information in accordance with the Protection of Personal Information Act 4 of 2013.
6.I acknowledge that I understand the purpose for which my personal information is required and for which it will be used.
7.I understand further, that all my personal information which I provide will be held and/or stored securely for the purpose for which it was collected.
8.I declare that all my personal information provided to HUAWEI is accurate and up to date.
9. I hereby indemnify and hold HUAWEI harmless against any and all bodily injuries or harm and/or death and all actual or contingent losses, liabilities, damages, costs (including legal costs on the scale as between attorney and own client and any additional legal costs), expenses of any nature whatsoever which I may suffer or incur and/or any claims of whatsoever nature which may arise as a result of, or in connection with participation in the repair service .
For any other assistance or queries you may please contact us on these platforms, Live chat, Mail or Phone us on 086 086 1111.