Unable to find my historical call logs on my HUAWEI phone/tablet
| Unable to find my historical call logs on my HUAWEI phone/tablet |
Perform the following to troubleshoot:
Check whether only some of the call logs are displayed
You may be looking at the Missed screen where only some of the call logs are displayed. On the call log screen, touch All to show your complete call logs.
Check whether you have more call logs than it is possible to store
Your call log can store up to 2000 entries. If the number of entries exceeds this limit, the system will automatically replace the oldest entries with new ones.
Check whether PrivateSpace has been enabled
If a contact is saved in both MainSpace and PrivateSpace, the call logs for the contact are only displayed in PrivateSpace.
Check whether call logs with the same number have been merged
Check whether your call logs have been merged by contact. Open Phone, touch 
in the upper right corner, go to Settings > Merge call log, and select By time.
If the issue persists
If the issue persists, please call the Huawei customer service hotline for further assistance. We will do our best to address your needs.