What should I do if a paid app won't open and I am prompted to install the latest version of HUAWEIAppGallery?

Applicable products： Tablet，Smartphone
Applicable products：
zoom in pic
What should I do if a paid app won't open and I am prompted to install the latest version of HUAWEIAppGallery?

Cause

HUAWEIAppGallery needs to verify your eligibility to open a paid app. The prompt may be displayed due to HUAWEIAppGallery being restricted from running in the background, resulting in it being unable to verify your eligibility.

Solution

  1. Open HUAWEIAppGallery and confirm that you are logged in to the account that was used to purchase the paid app. Then touch the Home key to return to the home screen (do not use the Back key to directly exit HUAWEIAppGallery) and open the paid app again.
  2. Optimiser or other security apps may have disabled HUAWEIAppGallery from automatically launching or being launched by other apps. It is recommended that you grant HUAWEIAppGallery the auto-launch or secondary launch permission in your security app and try again.

    To grant the permission in Optimiser, go to Launch manager, find AppGallery and the paid app in question, select Manage manually for them, and enable all of the three options: Auto-launch, Secondary launch, and Run in background on the Manage manually pop-up screen.

3. Clear the cache of HUAWEIAppGallery and change your network type, then try again. For example, switch from using mobile data to Wi-Fi, or vice-versa.

Settings > Apps/Apps & notifications>Apps > AppGallery > Storage > Clear cache

Helpful or not?
Yes No
Thanks for your feedback.