My HUAWEI phone screen doesn't rotate with my face after Auto-rotate is enabled

Problem:

When Auto-rotate is enabled while certain apps are in use, the screen doesn't rotate with the user's face, and even rotates in the wrong direction when the user uses the phone while lying down.

Solution:

1. When you are playing a game, using your device to navigate, or in a dark environment, Auto-rotate will use the gravity sensor. In this case, it is normal that the screen doesn't rotate with your face. Please rest assured.
2. Enable Auto-rotate, place your phone horizontally, and open a picture in Gallery. If the picture rotates automatically according to your face orientation, it indicates that the feature is functioning properly.
   • If Auto-rotate functions properly, and the issue only occurs with certain apps, there may be compatibility issues with the apps in question. Huawei is working with relevant third parties on this issue. Thank you for your understanding and support.
   • If Auto-rotate does not function properly, restart your phone and check again. If the issue persists, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.