If you are using a nano-SIM card self-cut from a micro-SIM card, the dimensions of the card may not fit the card tray. As a result, you cannot insert the SIM card into the card tray, or you may find it difficult to insert or remove the SIM card into or from the card tray.

Ensure that the SIM card is inserted in the correct direction.

While inserting a SIM card, keep the notch on the SIM card in the same direction as the notch on the tray.

• If you are using a self-cut SIM card and inserting the card in the correct direction, but:

The card does not fit in the card tray.

Visit a service centre of your carrier to replace your SIM card with a standard one, and try again.

The SIM card can't be removed from the card tray.

1. Back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.

2. Visit a service centre of your carrier to replace your SIM card with a standard one, and try again.

• If you are using a standard SIM card, but:

The card does not fit in the card tray.

Check whether the SIM card is inserted into the tray in the correct orientation. Keep the notch on the SIM card in the same direction as the notch on the tray. If the SIM card cannot be inserted, it is recommended that you back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.

The SIM card tray cannot be removed.

Vertically insert the eject pin that comes with your phone into the eject pin hole to eject the SIM card tray. If the SIM card tray cannot be removed, it is recommended that you back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.