Service Expert in Your Palm
1. The HiCare APP is a built-in service application for offering you a quick access to services.
2. It is a service entry point integrated with post return, reservation, online customer service and many other services.
3. You may open the HiCare APP for a specialized solution at one stroke in case of any handset issues.
Provide techniques for scenarized and life-oriented products according to user demands, better making customers get proficient in their handsets
Integrated with entry points for numerous after-sale services, offering all-round solutions for handset issues
Manage your device rights via the Huawei account, check the service progress and device status, thus enjoying a better service experience
The techniques are essential for a new handset. You can browse and learn multiple features for the exciting handset usage experience.
One-stop Service and Support
Self Analysing the handset performance whether it is Software or Hardware and guidance to resolve the problem:
Step by Step guide for the consumers to resolve the problem and enhance the handset performance.
Tap for More Services
**Please note, our services are region specific, may vary in your region or country
Detect a software/hardware problem is your handset automatically at one stroke, or speak to your customer care representatives for analysing the device performance remotely.
Upgrading for a Better Experience
Latest software and application updates for experiencing fresh new contents with a great fun.
Check for the nearest Service Centres near you, with the complete on route information, Business Hours, etc.
Personal Service Information
Check and manage your own personal information and device-specific information
How to Find HiCare
Enable the HiCare APP on Your Desktop
Find the member service icon on the desktop of Huawei handsets, enter the application by clicking the icon
Use Hiboard to Search for HiCare
Click any blank space on the screen to display a search box, input "HiCare" to find it, then enter the application by clicking it.