Terms & Conditions

BETTER TOGETHER HUAWEI Service Annual Giving Season (“Campaign”) is launched by HUAWEI Device (Hong Kong) Co.,Ltd (“HUAWEI”) and applicable to all HUAWEI customers. This Campaign will be held from 24th Nov, 2020 to 10th Jan, 2021 (“Campaign Period”).

The activity is open to all persons who, at the date of entry, are aged 18 years or over;

Sri Lanka

1. During the campaign, customers of available models are entitled to receive a 50% off on New Look for Your Favorites (Inclusive of labor charge & tax).
2. The frosted screen protector and back cover protector are subject to first come first serve basis and while stock lasts.
3. The patent of the images of the back cover protector is owned by HUAWEI’s back cover protector supplier, HUAWEI is authorized to resell its back cover protector products globally.
4. Customers shall check if there is any issue like air bubbles, dust specks or wrong positioning before leave the customer service center. Normal wear and tear is not covered by warranty.

1. The applicable spare part stocks are limited and will be on a first come first serve basis and only while stock lasts.
2. Only original spare parts will be used for authorized repair by HUAWEI.
3. Spare parts replaced during the out-of-warranty repair are subject to a 90 days manufacture warranty from the date of replacement.

1. Each HUAWEI device can get free cleaning & disinfection service for one time in participating HUAWEI customer service centers during the campaign.
2. HUAWEI do not guarantee all bacteria, germs and viruses might be eliminated.
3. After Cleaning & Disinfection, our service technicians may guide customers about how to optimize the mobile phone/tablet’s system, OPTIMIZE and Virus Scan will not affect your personal data, but Cleanup could possibly involve some of your personal data due to the cleaning up of the SNS chat records, App data or some less frequently used Apps, you may select the data which needs to be cleaned and delete them by yourself.

1. From 24th Nov, 2020 to 10th Jan, 2021, walk-in customers of designated HUAWEI customer service centers have the chance to get a free holiday gift after repair.
2. The actual free holiday gift that customers receive may vary, depending on the specific HUAWEI customer service center that the customer visits. The gifts will be handed out on a first come first serve basis and only while stock lasts.
3. Employees of HUAWEI customer service centers, dealers, collection points, resellers and/or distributors shall not be entitled to a free holiday gift.
4. The free holiday gift is for personal use only and shall not be used for sale or rent purpose.
5. Free holiday gifts are without manufacture warranty.

1. All materials of HUAWEI website are protected by the copyright laws of each country throughout the world. Except for cases permitted in writing, it is prohibited to use any material (including duplication, modification, uploading, presentation, transmission, distribution, licensing, sales, and publication) by the copyright laws except for non-commercial and personal purposes. If you want to use any materials on the HUAWEI official website, you need to obtain prior consent from HUAWEI.
2. While HUAWEI will use reasonable efforts to include accurate and up to date information on the HUAWEI websites, HUAWEI makes no warranties or representations as to the accuracy, correctness, reliability or otherwise with respect to such information, and assumes no liability or responsibility for any omissions or errors (including, without limitation, typographical errors and technical errors) in the content.