OOBE Scan code to reset password

Applicable products： Tablet，Smartphone

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I can't remember my HUAWEI ID password

1. Remove your SIM card (the number used to register your HUAWEI ID), and insert it into another phone so you can receive SMS verification codes .

2. Scan the QR code below or visit https://forgot.cloud.huawei.com/b to reset your password.

Scan code to reset password

My password can't be reset or my device is locked

On the phone activation screen, touch More help > Request activation to request to have your device unlocked.

My phone number or email address is no longer in use

Scan the QR code below to quickly change your phone number/email and reset your password.

Scan to change phone number or email

I can't remember my HUAWEI ID

Your HUAWEI ID is displayed under the title on the phone activation screen.

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