The error code 0x00000002 is reported during the installation of the driver on Windows 10 Enterprise edition, and subsequently, the error code 0x00000709 is reported during printing
Applicable products：
HUAWEI PixLab B5，HUAWEI PixLab X1
Applicable system:
Windows 10, Windows 7
Applicable products：
Applicable system:
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| The error code 0x00000002 is reported during the installation of the driver on Windows 10 Enterprise edition, and subsequently, the error code 0x00000709 is reported during printing |
Problem
The error code 0x00000002 is reported during the installation of the printer driver, as shown in the following figure. However, the installation can be completed by clicking OK. When a test page is printed following the installation, the error code 0x00000709 is reported. In addition, the Huawei printer is not displayed in the printer list in the control panel.
Cause
The printer driver is not installed successfully. The error code 0x00000709 indicates that the printer cannot be found.
Solution
- Open the driver installation directory PixLab_Series for Windows v1_063\HUAWEI PixLab Series\Drivers\HB\Win_87VistaXP\x64, right-click HWTHR1Z64.inf, and select Install. After the installation is complete, the Huawei printer will be displayed in the control panel.
- Open the driver installation directory PixLab_Series for Windows v1_063\HUAWEI PixLab Series\Drivers\Scanner, right-click hwtsr1z.inf, and select Install.
The printer can then print normally.
- If the installation fails after you right-click the INF files, add the printer to the printer list in the control panel as follows.
Click The printer I want isn't listed, then select the manual setting option, and click Next.
Select Use an existing port and click Next.
Select Install from Disk, click Browse to choose the printer driver directory, and click OK.
Thanks for your feedback.