Support App

Find all the information and services that you need in the official HUAWEI Support App

Device centre

An overview of all of your devices and related service information.
Personalised solutions to meet your needs.

Check-up & repairs

Fix your device's problems with just one tap.

  • Smart Diagnosis
  • Test, locate and fix your smartphone's issues with Support App's troubleshooting function. Get detailed instructions that will help you solve them.
  • Repair Services
  • If the issue detected requires a repair, apply for a postal repair to send your device to our Authorised Service Centres.

Service Centres

Locate nearby Service Centres and get the address, business hours and contact information.

Postal Repair Service

Quick, safe and hassle-free booking.
No shipping fees.

On-site drop-off services

Place a repair order and drop off your device a nearby Australia Post office.

Free shipping

Sending in and sending back of your device are totally free of charge.

Events and promotions

Stay tuned for exclusive service events and special promotions.

More services

Spare parts prices

Check the price of spare parts for out-of-warranty repairs using HUAWEI official channels, with assured high quality and transparent pricing.


Check your device's warranty period and other benefits.


Become the master of your own device with simple tips and tricks.


Get up to date with HUAWEI's weekly articles on find hidden features and shortcuts of your device, news, recommendations and so much more!

Video clips

Find tech class and top questions content in our video collection.

Product zone

What's recommended for your device? You can find that information in this zone.


Our own recommendations for you.

Where do I find the Support App?

On the home screen, simply scroll down from the top of the screen and search for "Support" in the search box.

Update the Support App to its latest version

Click here to update it
Please note that you will not receive an update notification if the app version has already been updated to its latest version.