FREQUENTLY ASKED QUESTIONS
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How do I participate in this promotion?
+Claiming your cashback is easy! Simply follow the below steps:
1. Purchase the new qualifying HUAWEI device from a participating retailer between Promotional Purchase Period stated on How It Works page Table 1.
2. Submit your claim on this site after 14 days of making your purchase and before 21 calendar days after the Promotional Purchase Period end.
3. Wait for your claim to be approved
4. Receive your cashback reward within 30 days of your claim being validated, straight in your bank account.
Need more help?
Check the list of qualifying products below “Which products qualify for this promotion?” or the list of participating retailers below “Where can I purchase a qualifying Huawei device?”
For full details about this promotion, see Terms & Conditions.
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Which products qualify for this promotion?
+To be eligible to claim cashback, you’ll have to purchase one of the below HUAWEI devices from a participating retailer.
Qualifying Product
Cashback Amount
Model Code
Colour
Promotional Purchase Period
HUAWEI Watch GT 3 46mm
€ 30
Jupiter-B19S
Black Fluoroelastomer Strap
27/01/2022 – 16/2/2022
Jupiter-B19V
Brown Leather Strap
HUAWEI Watch GT 3 42mm
€ 30
Milo-B19S
Black Fluoroelastomer Strap
27/01/2022 – 16/2/2022
Milo-B19V
White Leather Strap
Milo-B19T
Gold Milanese Strap
HUAWEI Watch 3
€ 30
Galileo-L21E
Brown Leather Strap
11/03/2022 –08/04/2022
Galileo-L11E
Black Fluoroelastomer Strap
HUAWEI Watch GT 3 46mm
€ 30
Jupiter-B19S
Black Fluoroelastomer Strap
11/03/2022 –08/04/2022
Jupiter-B19V
Brown Leather Strap
HUAWEI Watch GT 3 42mm
€ 30
Milo-B19S
Black Fluoroelastomer Strap
11/03/2022 –08/04/2022
Milo-B19V
White Leather Strap
Milo-B19T
Gold Milanese Strap
HUAWEI Watch GT 2 Pro
€ 20
Vidar-B19S
Black Strap
11/03/2022 –08/04/2022
Vidar-B19V
Brown Leather Strap
HUAWEI Watch Fit Mini
€ 20
Fara-B69,Fara-B79
All colours
11/03/2022 –08/04/2022
HUAWEI Watch Fit New
€ 20
Stia-B09
All colours
11/03/2022 –08/04/2022
HUAWEI FreeBuds Pro
€ 20
MermaidTWS
All colours
11/03/2022 –08/04/2022
HUAWEI FreeBuds 4
€ 20
Hero-CT060
All colours
11/03/2022 –08/04/2022
HUAWEI FreeBuds 4 Wireless Charging
€ 20
Hero-CT070
All colours
11/03/2022 –08/04/2022
HUAWEI MateView
€ 100
Huashan-CBA / HSN-CBA
11/03/2022 –08/04/2022
HUAWEI MateView GT 27"
€ 100
Xuanwu-CBA / XWU-CBA
11/03/2022 –08/04/2022
HUAWEI MateBook 14
11th i5/8GB/512/€ 100
Kelvin-WDH9A / KLVD-WDH9
11/03/2022 –08/04/2022
HUAWEI MateBook D15 2021
11th i5/8GB/512/€ 200
BohrD-WDH9D/ BoD-WDH9
11/03/2022 –08/04/2022
HUAWEI MatePad T10s
10.1 inch WIFI Only 4GB+64GB€ 50
AGS3K-W09 / Ags3K-W19D
Deepsea Blue
11/03/2022 –08/04/2022
HUAWEI Watch GT Runner € 100 Runner-B29S,Runner-B29A Black and Grey 12/07/2022-01/08/2022 HUAWEI Watch GT 3 46mm € 50 Jupiter-B29S Black Fluoroelastomer Strap 12/07/2022-01/08/2022 Jupiter-B29V Brown Leather Strap HUAWEI Watch GT 3 42mm € 50 Milo-B19S Black Fluoroelastomer Strap 12/07/2022-01/08/2022 Milo-B19V White Leather Strap Milo-B19T Gold Milanese Strap HUAWEI Watch GT 2 Pro € 50 Vidar-B19S Black Fluoroelastomer Strap 12/07/2022-01/08/2022 Vidar-B19V Brown Leather Strap HUAWEI Watch Fit 2 € 30 Yoda-B09S, Yoda-B19V, Yoda-B19M,Yoda-B19T All colours 12/07/2022-01/08/2022 HUAWEI Freebuds Pro € 30 MermaidTWS All colours 12/07/2022-01/08/2022 HUAWEI Freebuds 4 € 30 Hero-CT060/Hero-CT070 All colours 12/07/2022-01/08/2022 HUAWEI MateBook D 15 2021 11th INTEL I7/16/512GB € 200 BohrD-WFE9A/BoD-WFE9 12/07/2022-01/08/2022 HUAWEI MateBook D 15 2021 11th INTEL I5/8/512GB € 100 BohrD-WDH9D / BohrD-WDH9DL/
BoD-WDH912/07/2022-01/08/2022 HUAWEI MateBook D 15 2021 AMD R5/8/512GB € 100 BohrM-WDQ9B/BoM-WDQ9 12/07/2022-01/08/2022 HUAWEI MateBook D 15 2021 11th I3/8GB/256GB € 100 BohrD-WDI9A/BoD-WDI9 12/07/2022-01/08/2022 HUAWEI Display 23.8" € 30 AD80HW 12/07/2022-01/08/2022 HUAWEI Mateview € 50 Huashan-CBA / HSN-CBA 12/07/2022-01/08/2022 HUAWEI Mateview GT 34" € 50 Zhuque-CAA / ZQE-CAA 12/07/2022-01/08/2022 HUAWEI Mateview GT 27" € 50 Xuanwu-CBA / XWU-CBA 12/07/2022-01/08/2022 HUAWEI MatePad T10S Wifi 4+64GB € 50 AGS3K-W09 / Ags3K-W19D Deepsea Blue 12/07/2022-01/08/2022 HUAWEI MatePad T10 Wifi 2+32GB € 50 AGRK-W09 /
AgrK-W19BDeepsea Blue 12/07/2022-01/08/2022 -
Where can I purchase a qualifying HUAWEI device?
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The promotion is open to customers that purchase a qualifying device from the below retailers.Harvey Norman Ireland Vodafone Ireland (including franchise partners) Three Ireland EIR DID Tecca Powercity Soundstore Euronics Ireland Electrocity Expert Mint+ Funtech Murray Mobile Joyces -
When can I submit my claim?
+Submit your claim on this site after 14 days of making your purchase and before 21 calendar days after the Promotional Purchase Period end.
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What details do I need to supply with my claim?
+When submitting your claim, you'll just need to provide the following:
· Date of purchase
· Place of purchase
· Invoice or receipt number
· Details of your new Huawei product, including its serial number
· A digital copy of your proof of purchase
· A picture of your device’s serial number
· Personal details
· Bank account holder’s name (which must match the information provided in your claim)
· IBAN
· BIC/SWIFT
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How many times can I participate in this promotion?
+Only five claims per individual are permitted. Business users are not eligible to claim under this promotion.
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My product is not listed as a qualifying product, is it eligible for the promotion?
+Unfortunately, we can only offer a reward for the purchase of a qualifying HUAWEI device made from a participating retailer during the promotional period.
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How do I prepare my proof of Purchase to upload during the claim process?
+Physical copy/in-store purchase:
If you have a scanner, you can simply scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture of your proof of purchase with your mobile phone, digital camera or tablet. You can transfer this document to your computer by emailing it to yourself or via USB. If you are claiming on your tablet or phone, simply upload the image straight from your devices photo library.
Digital copy/online purchases:
Simply take a screenshot of your proof of purchase and save to your computer as a PDF or JPEG. You can save your proof of purchase as a JPEG by simply pasting your screenshot into Microsoft Paint and saving this to your computer as a JPEG.
Alternatively, you can print your proof of purchase then scan or photo as detailed above.
General requirements for documents uploaded:
When scanning or snapping a picture of your proof of purchase, please make sure all the required details are clearly visible. If your document is blurred or unclear, this may invalidate your claim.
Proof of purchases must be sent as a PDF document or JPEG image file and the maximum size of each document is 20Mb.
If you like, you can upload multiple documents; simply select the files you would like to upload and add them one at the time.
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Why can’t I select my purchase date?
+This is likely to be for one of the following reasons:
· You have missed the claim window for this promotion
· Your purchase date is outside the promotional period
· You are too early to claim for this promotion
Please refer to your proof of purchase for your purchase date. View the Terms and Conditions of this promotion for more information about the claim period.
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How do I upload my proof of purchase?
+First, prepare your documents for upload as described above. You can then upload your proof of purchase when asked during the claim process by following these steps:
To upload the document(s), select Image of SN number and Image of purchase invoice/receipt, then simply locate the file that you want to upload and click Open. The name of the document selected will then be displayed on the web page. Make sure this is the correct document then select Upload.
If you would like to add more documents, you just need to click Add item then repeat this process. The documents will be listed as you add them. If you select the wrong document at any point, you can remove it by clicking the delete button (indicated by the Bin icon).
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I have just submitted a claim. What happens next?
+Your claim will be checked by one of our agents and we will email with an update as soon as we can.
You can also check the progress of your claim any time you like using our Claim tracker on this website
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I have submitted a claim but I haven’t received any further updates. What should I do?
+Please check the email account you provided on your claim form for emails related to this promotion. Make sure you check your junk or spam email folder. Alternatively, you can get a live update on your claim using our Claim tracker on this website.
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I have received a missing information email. What does this mean and what do I have to provide?
+This means that your claim is missing some information and is currently on hold. It may be that we were unable find the necessary details on your proof of purchase or that there was some issues with the information you entered on the claim form. For more details, please see your email.
Common reasons for this type of request:
· Proof of purchase was not legible
· Proof of purchase did not show the price paid, products purchased or the retailer you purchased from
· Document uploaded was not an acceptable proof of purchase
· Additional documentation is needed to support your claim (e.g. an order confirmation was supplied which did not show the purchase was completed in which case we ask to see a delivery note or invoice)
· SN number entered on your claim was invalid
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How long will it take to receive my Cashback reward?
+We endeavour to process your reward within 30 days of your claim being validated.
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Why have I not receive my Cashback reward?
+If you have received an email to confirm the validation of your claim, then you can rest assured we are getting your reward ready to send as quickly as we can pending final approval. Please refer to the Terms and Conditions of the promotion for reward timeframes.
Check the email account you provided on your claim form for updates related to this promotion. As soon as your cashback is processed, we will notify you by email. Make sure you check your junk or spam email folder
You can also check the progress of your claim any time you like using our Claim tracker on this website.
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I have a query regarding this promotion, who can help?
+Our Promotional Support Team will be happy to answer any questions you may have regarding this promotion. Please contact us via telephone by calling 1800 851 997 or email at cashback@huaweipromo.ie