Taking part in this promotion is easy! Simply follow the below steps:

1)       Purchase a new qualifying HUAWEI MateView GT Series product between 15^th September and 31^st December 2021.

2)       Submit your claim on this site after 14 days from your date of purchase and between 29^th September 2021 and 31^st January 2022.

3)       Wait for your claim to be approved.

4)       Receive your Xbox Game Pass redemption code within 30 days of your claim being validated, straight to the email address you provide in the claim form. Remember! We will send you two separate codes, each for a 3-month period.

Need more help?

Check the list of participating retailers below “Where can I purchase the qualifying product?”

For full details about this promotion, see Terms & Conditions.

To be eligible to claim your Xbox Game Pass Ultimate, you’ll have to purchase one of the below HUAWEI devices from a participating retailer.

The promotion is open to customers that purchase a qualifying product from the below retailers.

Amazon (excludes purchases from sellers on Amazon’s market-place platform)

AO.com

Argos

Currys

Huawei UK Online Store (consumer.huawei.com/uk/)

John Lewis & Partners

Littlewoods

O2

O2 Business

Very

Huawei Experience Store (Stratford, London)

BOX

Laptopsdirect

Appliancesdirect

Ebuyer

You can claim up to 5 times, once for each purchase of a qualifying product unless you are a Business Participant whereby you can make up to 10 claims. Only one claim per Qualifying Product is permitted. 

Submit your claim on this site after 14 days from your date of purchase and between 29^th September 2021 and 31^st January 2022.

When submitting your claim, you'll just need to provide the following:

o   Date of purchase

o   Place of purchase

o   Invoice or receipt number

o   Details of your new Huawei product, including its serial number

·        A digital copy of your proof of purchase

·        A picture of the serial number

o   Personal details, including the email address which you would like your redemption code to be sent to.

Unfortunately, we can only offer a reward for purchases of a qualifying product made from a participating retailer during the promotional period.

Physical copy/in-store purchase:

If you have a scanner, you can simply scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture of your proof of purchase with your mobile phone, digital camera or tablet. You can transfer this document to your computer by emailing it to yourself or via USB. If you are claiming on your tablet or phone, simply upload the image straight from your devices photo library.

Digital copy/online purchases:

Simply take a screenshot of your proof of purchase and save to your computer as a PDF or JPEG. You can save your proof of purchase as a JPEG by simply pasting your screenshot into Microsoft Paint and saving this to your computer as a JPEG.

Alternatively, you can print your proof of purchase then scan or photo as detailed above.

General requirements for documents uploaded:

When scanning or snapping a picture of your proof of purchase, please make sure all the required details are clearly visible. If your document is blurred or unclear, this may invalidate your claim.

Proof of purchases must be sent as a PDF document or JPEG image file and the maximum size of each document is 20Mb.

If you like, you can upload multiple documents; simply select the files you would like to upload and add them one at the time.

This is likely to be for one of the following reasons:

·   You have missed the claim window for this promotion.

·   Your purchase date is outside the promotional period.

·   You are too early to claim for this promotion.

Please refer to your proof of purchase for your purchase date. View the Terms and Conditions of this promotion for more information about the claim period.

First, prepare your documents for upload as described above. You can then upload your proof of purchase when asked during the claim process by following these steps:

To upload the document(s), select Image of SN and Image of purchase invoice/receipt, then simply locate the file that you want to upload and click Open. The name of the document selected will then be displayed on the web page. Make sure this is the correct document then select Upload.

If you would like to add more documents, you just need to click Add item then repeat this process. The documents will be listed as you add them. If you select the wrong document at any point, you can remove it by clicking the delete button (indicated by the Bin icon). 

Your claim will be checked by one of our agents and we will email with an update as soon as we can. 

You can also check the progress of your claim any time you like using the Form function on this website.

Please check the email account you provided on your claim form for emails related to this promotion. Make sure you check your junk or spam email folder. Alternatively, you can get a live update on your claim using the Form function on this website.

This means that your claim is missing some information and is currently on hold. It may be that we were unable find the necessary details on your proof of purchase or that there were some issues with the information you entered on the claim form. For more details, please see your email.

Common reasons for this type of request:

·   Proof of purchase was not legible

·   Proof of purchase did not show the price paid, products purchased or the retailer you purchased from

·   Document uploaded was not an acceptable proof of purchase

·   Additional documentation is needed to support your claim (e.g. an order confirmation was supplied which did not show the purchase was completed in which case we ask to see a delivery note or invoice)

·   Serial number entered on your claim was invalid

We endeavour to send your free Xbox Game Pass redemption code within 30 days of your claim being validated. Remember, we will send you two codes, each for a 3-month period!

If you have received an email to confirm the validation of your claim, then you can rest assured we are getting your reward ready to send as quickly as we can. Please refer to the Terms and Conditions of the promotion for reward timeframes.

Check the email account you provided on your claim form for updates related to this promotion. As your reward will be sent to you by email, make sure you check your junk or spam email folder also.

You can also check the progress of your claim any time you like using the Form on this website.

If you have not received your reward, please contact our Team for assistance

Once you receive your codes, please visit www.digitalredeem.com and complete the form. You will be asked to supply your Xbox redemption code and your email address. As soon as you input this information you will be provided with a code and instruction on how to add this to your account & device.

Don’t worry! We will provide you with full instructions once we send you your redemption codes.

Our Promotional Support Team will be happy to answer any questions you may have regarding this promotion. Please contact us via telephone by calling 0330 054 5248 or email at support@huaweipromo.co.uk .