If your watch/band cannot be powered on, displays a black screen, or has other issues, refer to Power your watch on and off.

If Raise to wake does not take effect on your watch/band, perform the following steps to troubleshoot.

1. Enable Raise to wake.
   • This feature is enabled by default on the HUAWEI WATCH 3/4 Series watches. To check this, go to Settings > Accessibility features > Gestures > Raise to wake on your watch.
   • For other watches/bands: Open the Huawei Health app, go to the Devices screen, touch Device settings, and enable Raise to wake. If you are using the HUAWEI Band 4e, enable both Raise to wake and Rotate to switch screen.

     

2. Exit sleep status/Sleep mode.

   Raise to wake is not available in Sleep mode, so as to avoid disturbing your sleep. Press the side button on your watch/band or the virtual button on your band to exit Sleep mode and try using the Raise to wake feature again.

   

   If you're using a HUAWEI WATCH Ultimate Series, HUAWEI WATCH 3/4 Series, and HUAWEI WATCH GT 3/4 Series device, Sleep mode can be disabled in the shortcut menu by swiping down on the watch face.

3. Disable Do not disturb or Scheduled.

   The HUAWEI Band 8, HUAWEI WATCH 3/4 Series, and HUAWEI WATCH GT 3/4 Series devices support Raise to wake in Do not disturb mode. For other watches/bands, to use Raise to wake, you'll need to first swipe down on the watch face to open the shortcut menu and disable Do not disturb.

   

4. Disable Always On Display (AOD) watch faces.

   If you have set an AOD watch face, Raise to wake will be disabled. Disable the AOD watch face and try again.

5. Wear your watch/band in a correct manner.
   • Make sure that your watch/band is tightly fastened and positioned slightly above your wrist bone, with its screen facing upwards.

     

   • Please note that you'll need to rotate your wrist inward (towards your face) for the screen to turn on.
   • When lying down, you'll need to raise and rotate your wrist from your side or from your chest to turn the screen on.
6. Restart your watch/band and relink it with the Huawei Health app.

   If your watch/band is unable to restart properly, press and hold the side button for at least 12 seconds to forcibly restart it.

7. Restore your device to its factory settings.

   Sync your data to the cloud and restore your wearable device to its factory settings, then see if the issue is resolved. A factory reset will clear all of the data on your watch/band, so exercise caution when performing this operation.

If the issue persists, take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.